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Comment on Our Service

The County of Simcoe Paramedic Services Professional Standards Unit reviews and investigates all incidents where the care or service provided by Paramedics is questioned.  Through a thorough investigative process, the Professional Standards Unit is responsible for recommending changes to procedures that will:

  • improve staff education and public awareness
  • enhance standards of care
  • improve customer service

Whether it's positive comments or concerns about areas you feel require improvement, we want your feedback on how we are doing to ensure we are providing the best service possible to the residents and visitors of the County of Simcoe.

HOW TO REACH US

If you wish to contact the Professional Standards Unit to discuss any emergency call or service related issue, please contact us at:

Mail

1110 Highway 26
Midhurst, ON L9X 1N6
Attention: Professional Standards Unit

Email

CSPS.PSU@simcoe.ca

Phone

Paramedic Services Direct Line
Leesa Schoenmaker, Administrative Assistant
705-726-9300, extension 1091

Toll Free: (County of Simcoe Customer Service)
1-800-263-3199 Hearing and Voice Carry Over (HCO & VCO)
Bell Relay Service: 1-800-855-0511

If you require assistance or information outside normal business hours, please contact us via email or by telephone and leave your name, contact information and a brief description of the item you wish to discuss. A member of the Professional Standards Unit will contact you within two business days to obtain more information, answer any questions and if necessary begin the investigation process.

All investigations conducted by the County of Simcoe Paramedic Services are performed with great attention to:

  • Professionalism
  • Transparency
  • Thoroughness
  • Accountability
  • Fairness