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Skip Navigation LinksSimcoe County > Departments > Emergency Management > 9-1-1 Services

9-1-1 Services

When Should I Use 9-1-1?

When anything requires immediate response by emergency services of police, fire, ambulance.

9-1-1 should be used for emergencies only. Examples include serious medical problems (chest pains), life threatening situations (person with weapons), fires or crimes in progress. 

If you are not sure, call 9-1-1.​​

9-1-1 Do's
  • Advise the emergency call taker if you require police, ambulance or fire and confirm the location of the emergency.
  • Remain calm and answer the call taker's questions. These questions are designed to get as much information as possible to send the appropriate emergency response.
  • Listen to and follow directions for assistance.

When Should I Not Use 9-1-1?

Do not use 9-1-1 is not to be used for general enquiries or non-emergency calls.  If you need Police, Fire, or Ambulance Services in a non-emergency, non-life threatening situation, please consult your local phone directory or non-emergency numbers. 

If you have any questions regarding the County of Simcoe 9-1-1 System, please contact the 9-11 Services and Emergency Planning Department of the County of Simcoe.