HIFIS Support Centre

1. Che​ck whether or not client's record in HIFIS (check the full na​me and birthdate/age).
   
2. Check whether or not client's Common Consent Form has been uploaded into HIFIS => Client => Client Information => Documents.​
   
3. If the client has provided their consent and there IS a ​Common Consent Form uploaded, continue to serve the client and enter their information in HIFIS.
   
4. ​If the Client verbally agrees to participate in HIFIS, worker provides their signature, the name of client, the date, and authorizes that they received informed verbal consent from the Client to participate in HIFIS. This should be written at the bottom margin of the Common Consent Form.
   
• Service Providers must ensure that the client is made aware of the information on the Common Consent Form, so that they can make an informed decision about sharing their information in HIFIS.
• If possible, follow up to request written consent.​
  
5. If there IS NOT a signed Common Consent Form uploaded and the client's record is in HIFIS:
   
• ​No clients should be entered in HIFIS who have not signed the Common Consent form.​
  
• Request the client's consent to participate in HIFIS.
• If the client agrees to provide the Common Consent Form.
• ​ ​Upload the signed Consent Form into HIFIS => Client => Client Information => Consent. 
• Please DO NOT enter 'End Date'.
• If the client does NOT agree to sign the Common Consent Form, continue to provide services that you record outside of HIFIS AND continue to assertively encourage and promote the client’s participation in HIFIS over time​.​​

HIFIS For​ms

• ​​​For the new HIFIS User
  
• HIFIS Access and User Agreement eForm​ 
  
• Note: All new users​​​​ are required to complete the HIFIS Access and User A​greement before​ accessing​ HIFIS. ​
  
• HIFIS Access Permission by User Type​
  
• For the new HIFIS Client​
  
• Common Consent Form (fillable) (revised March 2, 2022) 
  
• ​​​Consent Quick Guide (revised March 10, 2022)​​
• HIFIS Withdrawal of Consent Form (Fillable)​ (revised February 11, 2022) 
  
• Common Intake Form (fillable) (revised March 6, 2020)
• ​VI-SPDAT
• ​Single Adult VI-SPDAT for Single Adults (fillable) (v3)
  
• Family VI-SPDAT for Family (fillable) (v3)
  
• Youth TAY VI SPDAT for Youth (fillable) (v2)
  ​
  

HIFIS Support

HIFIS Happy Hours (Simcoe HIFIS Workshop)

• ​​​HIFIS Training Presentation 
  
• ​HIFIS Training Checklist (for SuperUser)​

​HIFIS Policy and Procedure

• HIFIS Policy and Procedure - Common Consent Form
• HIFIS Policy and Procedure - Housing Support ​
  
• HIFIS Policy and Procedure - Monthly MVP Billing ​
  

HIFIS User Guides

• HIFIS User Guide​ (by National HIFIS Team) 
• ​HIFIS Tips and Tricks ​

• ​Mini Manual - Coordinated Intake Worker​
  
• Mini Manual - Outreach Worker
• ​Mini Manual - Housing Support Worker
• ​​​​Mini-Manual - Shelter Worker
  

How-​To Guides​​

• How To Access HIFIS with Te​xt Messaging
• How To Recovery or Unlock HIFIS Account
  
• How To Run the Report
  
• How To Book​​​ In Famili​es
  
• How To Add a Document about a Client
• How To Remove a Family Member from Family
• HIFIS Job Aid - MVP (for front-line staff) ​
  

Videos​​