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Skip Navigation LinksSimcoe County > Departments > Paramedic Services > About Paramedic Services

About Paramedic Services

​​​​​​In 2004, the County of Simcoe created the County of Simcoe Paramedic Services (CSPS) within the County structure.  County of Simcoe Paramedic Services is operating in a high performance model.  A high performance Paramedic Service model strives to achieve:

  • Response Time Reliability
  • Clinical Sophistication
  • Economic Efficiency
  • Customer Satisfaction

Paramedic Services employs over 440 staff, which include full and part time Paramedics, Supervisors and administrative support staff.  All paramedics are certified as Primary Care Paramedics (PCP) or Advanced Care Paramedics (ACP) through the Sunnybrook Centre for Prehospital Medicine (SCPM) Base Hospital Program.

Paramedic Services is made up of two main program areas including Logistics and Community Programs, and Operations.  Each area has a specific focus within the service and an integral part in the successful delivery of safe, professional and skilled service to the County of Simcoe residents and visitors.

Our Mission

Paramedic Services is committed to timely, clinically sophisticated emergency response and community strategies that preserve life, improve health and promote safety.

  • ​Director and Chief - ​Management of overall service
  • Deputy Chief of Logistics and Community Programs - Management of Material Needs of the Service and Community Programs including the Community Paramedicine Program
  • Deputy Chief of Operations - Management of Paramedic Activities



What if I call 9-1-1 by mistake?What if I call 9-1-1 by mistake?<p>If you call by mistake, <strong>do not hang up</strong>, just stay on the line and tell the dispatcher that everything is OK. If you hang up, they may send a police officer to your location to investigate if there is a problem.</p>
How to Prepare for the Arrival of ParamedicsHow to Prepare for the Arrival of Paramedics<p>Providing critical information to paramedics will help them care for you as best and quickly as possible. Completing the information requested in the File of Life document below will help save time in an emergency. Print, complete and keep it updated so you can provide it to paramedics in case of an emergency. </p><p>In any emergency situation it is important to stay calm, get organized and prepare for emergency services to arrive.</p><ul><li>Take care of immediate needs – follow instructions of paramedic dispatcher</li><li>Ensure your house number is clearly displayed and illuminated</li><li>After dark turn on your inside and outside lights </li><li>Gather information (medications, medical history) – <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=427fef63-bf9e-48d8-a8a4-836be01ad068" target="_blank">File of Life </a>and health card</li><li>Move pets into another room</li><li>Clear way for stretcher and equipment, if possible</li><li>Have someone in lobby/elevator</li><li>Move all cars from the driveway, if possible</li><li>Unlock and open the front door</li></ul>
Billing for Ambulance ServicesBilling for Ambulance Services<p>If you have received an invoice for ambulance services, this invoice is not generated by County of Simcoe Paramedic Services, but by the hospital to which you were taken.</p><p>If you have questions regarding the billing information, please direct them to the hospital that sent you the invoice.</p><p>If you have any questions about why you have received an invoice, please see the <a href="http://www.health.gov.on.ca/en/public/publications/ohip/amb.aspx"><span lang="EN" style="text-decoration:underline;">Ontario Ministry of Health and Long-Term Care website</span></a>. </p>

Did you know?

The County of Simcoe Paramedic Services has strategically deployed eight Rapid Response Units (RRUs) across the County.

To learn more about Rapid Response Units (RRUs), click here.