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Accessible Transit

LINX+

LINX conventional buses are equipped with features to make them fully accessible. If you are unable to use conventional public transit due to a physical disability or functional disability you may be eligible for travel on Linx+, the County of Simcoe's specialized transit service.

LINX+ service will commence specialized transit service on Tuesday September 4, 2018.

The LINX+ transit service operates Monday to Friday starting at 6:00 am with the last pick-up at 6:30 pm.  There is no service on Saturdays, Sundays or Statutory Holidays.

LINX+ operates along Route 1 corridor including towns of Penetanguishene, Midland and Elmvale and the Village of Midhurst. 

LINX+ means pre-arranged door-to-door public service and/or service to and from conventional transit (LINX) for registered users. Eligibility for this service is considered on a case-by-case basis and is not based on a particular disability. 

LINX+ is available on an unconditional (permanent), temporary or conditional basis, depending on the registered user's eligibility. Registered clients may use the service for medical appointments, school, shopping, visiting family or friends and social outings within the defined transit service area between Penetanguishene and the City of Barrie.

Who is Eligible for Linx+?

Eligibility criteria for Linx+ the specialized service is based on several guiding principles. Eligibility is considered on a case by case basis for persons unable to use Linx the conventional transit due to a disability. Eligibility is not based on a particular disability, age, income or lack of available public transit in an applicant's area. Eligibility is not for those who find it more difficult or are unwilling to use a regular conventional fixed route public transit system. Linx+ is not an attendant care service. Passengers whose medical conditions require specific transportation (i.e. extreme fragility requiring transportation below regular speeds or inability to remain on the vehicle for up to 80 minutes) need to contact a non-emergency medical carrier for transportation.  

Applicants must be residents of the County of Simcoe. Linx+ will provide service to any person visiting the County of Simcoe and in the defined service corridor who meets the eligibility requirements and is an active registrant of another accessible public transit service. A Visitor Service Request Form is required for verification of eligibility and registration with another accessible service in their home jurisdiction.

As you contemplate eligibility for LINX+, please consider you may be able to use Linx the conventional accessible fixed-route system. Linx accessible features include pre-boarding electronic announcement, on-board next stop announcement call/display system, low-floors with ramp, hand rails and priority seating with space for two wheelchairs.

How do I Apply for Specialized Transit?

Download the Application Form. After completing all 4 pages return it to the below address. Once received, the application will be reviewed within 7 calendar days and notification of eligibility will be sent to you. Please note that an incomplete application cannot be processed and will result in delays.

County of Simcoe

Attn. Transit Department

1110 Highway 26, Midhurst, Ontario, L9X 1N6

How to use Specialized Transit

Fare Structure

LINX+, offers the same fare structure as Linx the conventional Transit Services. Pay with exact cash or a Linx Card. For detailed information on our fares and payment options, please visit our Fares page.

Trip Booking, a Trip Confirmation or a Trip Cancellation

Linx+ is a shared ride system and you can expect to be on our vehicles up to 80 minutes before you arrive to your destination, so please book accordingly.

Linx+ operates with a 30-minute scheduling window, that is from 15 minutes before the scheduled pick up time to 15 minutes after the scheduled pick up timeFor example, if you have a booked trip for a 10am pickup, the Specialized Transit operator will be scheduled to arrive between 9:45am and 10:15am.

Reservations, Confirmation & Cancellation

Please call Simcoe County Customer Service line at 1-800-263-3199 Monday to Friday between 8:30 am and 4:30 pm, up to one week (7days) in advance or up to 3 hours before the requested time. Trip bookings will be done on the order the requests are received. Be prepared to provide the following information:

  1. Your Client Identification Number and Name 
  2. Date you need transportation
  3. Time of your pickup
  4. Address of pickup and accessible entrance (specific location required)
  5. Address of destination and accessible entrance (specific location required)
  6. Is anyone accompanying you?
  7. Whether you will be using a wheelchair or other mobility device
  8. Pickup time for your return trip
  9. Contact information for trip confirmation later in the day (phone number or email).

Customer Service will call you back between 3:00 pm and 4:30 pm confirm the trip booking.  Please ensure someone will be available to receive the trip booking confirmation. As an alternative, the trip confirmation can be done through an email, please confirm at the time of booking the trip.

Cancel a Trip

If you need to cancel your trip, contact Contact Simcoe County Customer Service at 1-800-263-3199. To cancel a trip when Customer Service is closed, leave a meassage on the Linx+ cancellation voice mailbox. Please call as soon as possible so that we may accommodate others. Provide your name, client ID and trip booking information.

Cancellation Policy

We understand that sometimes plans change, however, please cancel your trip as soon as possible should you not be able to go out. Your cancellation and consideration will allow us to accommodate other passengers. A same day cancellation up to 30 minutes before your scheduled pick-up time is considered a late cancellation and is subject to a $3.00 extra fee the next time the service is used. A ride card cannot be used to pay the no show/late cancellation fee. The No Show fee and policies apply.

No Show Policy

The No Show policy applies to passengers who fail to appear at the pick-up location within 5 minutes of the arrival of the vehicle. When a No Show occurs, Specialized Transit will automatically cancel the remainder of trips for that day unless we hear from you. If a return trip is needed, we will do our best to re-schedule your trip, however, there may be a lengthy delay or you may be responsible for arranging alternate transportation. No shows are subject to a $5.00 extra fee. The no show fare must be paid the next time the service is used. A ride card cannot be used to pay the no show/late cancellation fee.

A maximum of four No Shows and/or late cancellations in one calendar month or refusal to pay no show/late cancellation fee will result in a five-day suspension of service.

Companions

If a companion (voluntary spouse, partner, friend or family) will be accompanying you, tell customer service when you make your trip reservation as we must reserve them a seat as well. A companion is required to pay their own fare when traveling with you. Companions may travel permitted space is available and it does not result in other eligible passengers with disabilities being denied service.

Attendants

If you require more than door to door accompaniment or extra assistance, you must make the necessary arrangements with your Health Care Professional to have an attendant with you to ensure your safety. An Attendant is a mandatory support person who assists with communication, mobility, personal care, medical and behavioural needs. If it is determined that you require an Attendant, the Attendant must accompany you on all trips. One Attendant is permitted to travel with you at no cost and must be 12 years of age or older and capable of meeting your travel needs. A registered client cannot act as an Attendant for another registered client. 

Wheelchairs/Scooters

Our LINX+ vehicles are able to accommodate wheelchairs and scooters that are no larger than 42 inches in length and 30 inches in width. Our vehicles will not  accommodate anything larger.

Our ramps can accommodate a maximum of 800 lbs. The combined weight of the passenger and assistive device must not exceed 800 lbs. It is important to ensure that your wheelchair/scooter is clean and in good repair (i.e. tires, foot pedals, seatbelt, brakes). If your wheelchair or scooter is deemed unsafe your trip will be refused. When boarding and alighting, passengers using power wheelchairs must position their wheelchairs on the lift with largest wheels toward the bus. Passengers who use a scooter must be able to transfer to a seat. Passengers are responsible for the safe maneuvering of their assistive device.

Operator Responsibilities:

  1. Operators will make their presence known; escort you to and from the bus and to the closest accessible exterior door.
  2. Operators will safely operate the ramp and/or lift but are not required to push, pull or maneuver assistive devices.
  3. Operators will secure assistive devices and all belts but will not load and unload passengers.
  4. Operators will not go up or down flights of stairs, carry parcels, personal effects or lift heavy articles.
  5. Operators will only wait up to 5 minutes once they have arrived.
  6. Operators will not report to reception, specific stations or other medical locations to locate a passenger.
  7. Operators will not unlock doors, enter private homes or wait for someone to arrive to open the door.

Passenger Responsibilities:

  1. Please be ready at the door 15 minutes before your scheduled pick-up time. You are expected to board the vehicle as soon as it arrives. Remain seated while the vehicle is in motion.
  2. Please have your exact cash fare or SC Linx Card with approximate ID ready for the Operator when boarding. 
  3. If you are not able to make your trip time or you must cancel, please do so as early as possible. This will avoid no show/late cancellation fare charges and allow others to use the time.
  4. If it is determined that you must travel with an Attendant, you must provide your own Attendant for all trips. One Attendant is permitted to travel at no cost.
  5. If you are more than five minutes late, the bus will proceed to the next scheduled ride and the No Show Policy will take effect.
  6. Expect to share your ride with others and expect a longer ride (up to 60 minutes) than if travelling by taxi or car.
  7. Inform medical professionals that you are using the service, so that they may assist by keeping you on time. If you are running late please call and cancel or reschedule to avoid a late cancellation or no show fare. 
  8. Please be considerate and courteous of the Operator and other passengers at all times.
  9. You may use the service for any trip purpose. At times, demand may exceed capacity, so we may not be able to accommodate you every time you request a ride. Remember to book early (up to 7 days in advance).
  10. Please have a clear accessible path to your door (ex. snow & ice in Winter months). Inaccessible paths will result in a refusal of trip.
  11. Ensure you keep all personal and health information up to date, including your phone number and address.
  12. Please keep parcels and personal belongings to a safe, manageable amount and maximum of two (2).
  13. Profanity or abusive language/conduct will not be tolerated on Linx+, when communicating with Customer Service or Transit Staff. Failure to comply may result in a suspension of service.
  14. A passenger riding any Linx+ vehicle may not be allowed on a vehicle if their body odour or physical hygiene will disturb the reasonable comfort or public health of other passengers or Transit Staff. Odours may include but are not limited to scents related to unlaundered clothing, lack of bathing, uncontrolled bowels, animal related odours, and excessive perfumes. A passenger will be given notice and an opportunity to correct the odour or hygiene problem prior to suspension resulting in discontinued riding privileges for certain set periods of time. Passengers with mobility devices must maintain such devices in a state of cleanliness. Failure to comply may result in written notice and temporary suspension of service. No show fee may apply.