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Book a Visit to a Long-Term Care Home

​​​​TBook a Visit​

Please note, outbreak and/or enhanced surveillance measures may have an impact on a home/homes areas Visitor Policy. If unsure if this impacts your planned visit, please contact the home directly.

When you book your visit, please book separately for each visitor, to a maximum of three visitors (including both general visitors and essential caregivers) per resident at a time​.  ​

All visitors are required to wear the PPE as provided by the home. It is recommended that you arrive at the home a minimum of 10 minutes prior to your scheduled visit to complete active screening and antigen testing. All individuals must pass screening in order to visit with your loved one.

As per the Province, visitors​ are also required to provide proof of “full" vaccination (two doses). ​

All visitors must strictly adhere to Ministry Long-Term Care safety requirements:

  • Take notice of availability of visit times and plan your visit accordingly
  • Visitors are encouraged to consider limiting their visits to one hour to allow as many residents and visitors to enjoy time together as possible
  • Visitors require a negative antigen test the day of the visit. Antigen tests are performed at the Home during the screening process.

Georgian Manor - Book a General Visit 

Georgian Residences - Book a General Visit 

Simcoe Manor - Book a General Visit

Sunset Manor - Book a  General Visit

Trillium Manor - Book a General Visit

​Essential Caregivers

An Essential Caregiver is an essential visitor who is designated by the resident and/or their substitute decision-maker and is visiting to provide direct care to the resident (e.g., supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making).

 During your Visit:

  • On your initial visit you will be required to sign a declaration that outlines expectations, includes an acknowledgment that the policy has been reviewed, and safety training
  • PPE as provided by the Home must be worn at all times
  • The designated caregiver is expected to maintain physical distancing of at least 2 meters from all other residents and Home staff at all times​
  • Please follow the visiting safety guidelines that are in place at the home during your visit

Please review the following educational resources prior to your visit:

Visitor Code of Conduct

Visitor Policy
Designation of Essential Caregiver

Donning and Doffing PPE

All visitors must view and understand the information in the Public Health links attached regarding Personal Protective Equipment (PPE)


Hand Washing / Using Hand Sanitizer Video

All Visitors must view and understand the information in the Public Health link attached regarding how to hand rub and how to hand wash


Simcoe Manor - Book an Essential Caregiver Visit

Sunset Manor - Book an Essential Caregiver Visit

Trillium Manor - Book an Essential Caregiver Visit

Please note, this system should not be used to book Home tours. Home tours have been suspended until further notice.