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Book a Visit to a Long-Term Care Home

​​TBook an Essential Caregiver Visit

​​​When you book your visit, please book separetely for each visitor.  

When you visit, you will be required to wear a surgical mask. One will be provided for you upon entry and other PPE as required. If you are not  immunized or partially immunized you will be required to wear eye protection as well. It is recommended that you arrive at the home a minimum of 10 minutes in advance of your scheduled visit in orde r to complete active screening, antigen testing and travel to the designated visiting area.  You must pass screening in order to visit with your loved one.

​Essential Caregivers

  • An Essential Caregiver is an essential visitor who is designated by the resident and/or their substitute decision-maker and is visiting to provide direct care to the resident (e.g., supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making).

All Essential Caregivers must strictly adhere to Ministry Long-Term Care safety requirements:

  • Please recognize the limits regarding availability of visit times and limit your visit accordingly.
  • Caregiver requires a negative antigen test the day of the visit. Antigen tests are performed at the Home during the screening process.

 During your Visit:

  • On your initial visit you will be required to sign a declaration that outlines expectations, includes an acknowledgment that the policy has been reviewed, and safety training.
  • All visits will take place in the designated resident's room, including meals when caregiver is present.
  • PPE as provided by the Home must be worn at all times.
  • The designated caregiver is expected to maintain physical distancing of at least 2 metres from all other residents and Home staff at all times, if not fully vaccinated.  If caregivers require to speak with staff, they are encouraged to ring the call bell for assistance and staff will respond to the resident's room.  Wandering through the unit is not permitted.

Please review the following educational resources prior to your visit:

Visitor Code of Conduct

COVID-19 Process
Visitor Policy
Designation of Essential Caregiver
Resident Visitors Information Package

Donning and Doffing PPE

All visitors must view and understand the information in the Public Health links attached regarding Personal Protective Equipment (PPE)


Hand Washing / Using Hand Sanitizer Video

All Visitors must view and understand the information in the Public Health link attached regarding how to hand rub and how to hand wash


Please ensure you are a registered essential caregiver with the home

Simcoe Manor - Book an Essential Caregiver Visit

Sunset Manor - Book an Essential Caregiver Visit

Trillium Manor - Book an Essential Caregiver Visit

Please note, this system should not be used to book Home tours. Home tours have been suspended until further notice.