You will need to call Customer Service at 1-800-263-3199 during business hours to have your card deactivated or you may go to the transit web site, log onto your account and click 'lost/stolen". You must have registered your card in order to do this.
Once your Linx Card is deactivated and the balance can be transferred from your pervious Linx Card to your new card by Customer Service, you will be contacted by Customer Service and notified when to pick up your new Linx Card at the County of Simcoe – Administration Centre at 1100 Highway 26.
The County of Simcoe is not responsible for lost, stolen or misplaced cards.
It may take up to 24-48 hours after your report your card lost or stolen for the block to take effect and replacement ready for pick-up. The County of Simcoe is not responsible for any use of your card or fare products before the block takes effect.
Unregistered cards cannot be blocked or replaced. Your fare products remain valid and the pass/stored value can be used.