How to use the LINX Card - Tap On, Tap-Off!!
About the Linx Card
The Linx fare card is a reusable plastic smart card that will make paying your fares faster, easier and more secure. The Linx card will be accepted on the County of Simcoe Transit services including Linx conventional buses and Linx+ specialized buses.
The Linx fare card has many benefits, including saving money on fares, the convenience to add value on your card in person or online, balance protection when registered to ensure your money is safe if your card is ever lost or stolen and auto load features to suit your needs.
To save money, use the LINX Card on the bus, the Adult fare will be discounted 10% and Seniors/Students will receive a discounted 15% from the cash fare. The discount will be applied every time you use the card.
There are two types of cards, Adult or Student / Senior. Ensure you have the appropriate Card, Adult or Student / Senior.
The Student / Senior card is for High School, College and University Students and you must have valid student identification. Valid identification must be presented every time you board the bus. Seniors are who are those 65 years and plus.
When you're ready to ride, simply tap the Linx Card on the reader located at the front of the bus, hold for the beep and be on your way.
Get your Linx Card
As a special promotion, Simcoe County Linx will be distributing the Linx fare card for free!
Get your Linx Card at the following locations:
- County of Simcoe – Administration Centre – 1110 Highway 26, Midhurst
- Penetanguishene Public Library – 24 Simcoe St.
- Town of Penetanguishene – 10 Robert St. W.
- Springwater Public Library - Elmvale Branch - 50 Queen Street West, Elmvale
- Springwater Public Library - Midhurst Branch - 12 Finlay Mill Road, Midhurst
- Or on the Linx bus
Load your Card
Once you've have your Adult or Student/Senior Linx card, you can load funds onto the card. Transit money loading can either be done with cash or through the Linx web site at www.linx.simcoe.ca with a Visa or MasterCard or on the Linx bus.
To load the Linx card by using cash in person visit the following locations:
- County of Simcoe – Administration Centre – 1110 Highway 26, Midhurst (Cash or Credit Card)
- Penetanguishene Public Library – 24 Simcoe St. (Cash Only)
- Town of Penetanguishene – 10 Robert St. W. (Cash Only)
- Springwater Public Library - Elmvale Branch - 50 Queen Street West (Cash Only)
- Springwater Public Library - Midhurst Branch - 12 Finlay Mill Road (Cash Only)
To load the Linx card by using a credit card, visit www.linx.simcoe.ca and under the fare information tab, go to the section Reload my card. The first time you load the card, you will need the Linx Card with the Linx Card number and Activation Code number on the back of the card and a credit card (Visa or MasterCard).
Under Reload my card, register your card and funds can be loaded in amounts ranging from $12.00 to $100.00.
To load on the bus, you will need the correct card and $20.00 cash only payment. No credit card payments on the bus. Let the driver know you want to load the card with cash, they will give you instructions to deposit the $20.00 into the farebox and tap and hold your card to load the money to the Linx Card. You now have $20.00 on your Linx card!
Use your Linx Card
On the Bus -Tap Your Card
After funds have been loaded to the card, you're ready to ride. Student must present valid ID to use the Student Card. Tap and Hold your card on Linx card reader when boarding the bus. At the end of your trip, tap and hold the card on the Linx card reader. You can tap off either at the front or at the back door of the bus.
Remember to Tap ON and Tap OFF
Note: If you fail to tap off you will be charge the full trip of cost of $5.40.
Each time you tap your card, the system deducts Linx fare, with the discount applied from the balance stored on your card.
The type of card you have determines what how much will be deducted from your card.
Registering my Linx Card
If you lose your Linx Card, it will be easier for us to get it back to you if we find it. Also, we can de-activate your lost card and move the balance of fare products over to a new card.
How to register your card
- In person
You can register your card in person at customer service at the 5 locations. If you register in person, creating an online account to manage your card is optional.
To register your card online, go to the www.linx.simcoe.ca fare information website and create an account by clicking the "Create an account" button. Creating an account automatically registers your card.
Benefits of registering you Linx card
Registering your card allows you to secure your balance in case your card is lost or stolen. Report your card lost or stolen as soon as possible and your card will be deactivated. Your balance will be protected, and can be transferred to a replacement card. A fee for replacement may apply.
Replacement cards are available from the County of Simcoe – Administration Centre at 1100 Highway 26. Please contact Customer Service to have your card deactivated and the balance transferred.
Money on Unregistered cards cannot be replaced.
Replacing your card
Once your card has been blocked, it cannot be used again. You will have to get a replacement card and transfer any stored value to your new card. Replacement cards could be subject to an issuing fee. You will need to provide proof of identification in order to transfer your balance to a new card.
When do I start using my Linx Card?
Begin using your card on Monday September 17, 2018.
How do I use my Linx Card on the bus?
When you board the bus, simply tap the card and hold it on the card validator until you see a green light and a single beep. When you leave the bus tap the card and hold it on the card validator until you see a see light. You will hear a beep if the fare has been accepted.
If your card is not valid, you will be required to pay the cash fare.
|How the LINX Card Works||How the LINX Card Works||<p>To save money use the LINX Card which is an electronic, <strong>reloadable</strong> transit fare card that helps make travelling on transit easy and convenient. Linx Transit money is loaded on to the Linx Card and when you use the card on the bus, the Adult fare will be discounted 10% and Seniors/Students will receive a discount of 15% in transit cash. </p>|
|Using your Linx Card||Using your Linx Card||<p>Step 1: Ensure you have the appropriate Card, <strong>Adult</strong> or <strong>Student / Senior</strong>. Once you have money loaded on the card, just tap, hold on the Linx card reader and GO. Tap, hold and GO when exiting the bus. Students must present valid ID when boarding the bus.</p>|
|How do I register my Linx CARD?||How do I register my Linx CARD?||<p>Cards can be registered and reloaded at <a href="/Transit/Pages/Redirect-Smart-Card-Reload.aspx">Linx CARD portal</a>.</p>|
|Is there a fee for registering my Linx CARD or re-loading online?||Is there a fee for registering my Linx CARD or re-loading online?||<p>No. There is no fee to register or re-load on the website. The website is a convenient way for customers to be able to re-load cash in advance to always have your fare ready when you need it.</p>|
|What if I forget my password||What if I forget my password||<p>You can reset your password on your account through the linx.simcoe.ca website. You will need your email address that you registered the card with.</p>|
|How do I update my account information?||How do I update my account information?||<p>Information can be updated at any time that you are in your online account. </p>|
|How will I know when my Linx CARD balance is low or expiring?||How will I know when my Linx CARD balance is low or expiring?||<p>When you register and sign up, you can manage your balance online or you can ask the driver for a print out of your remaining passes.</p>|
|What if I do not have access to a computer or do not want to use a credit card online to re-load my card?||What if I do not have access to a computer or do not want to use a credit card online to re-load my card?||<p>The website is a secure payment website. We understand that some people may not wish to re-load the card online. The Customer Service location the County of Simcoe – Administration Centre or Springwater Public Library will assist you in loading the Linx card.</p>|
|I have lost my Linx CARD. What can I do?||I have lost my Linx CARD. What can I do?||<p>You will need to call Customer Service at 1-800-263-3199 during business hours to have your card deactivated or you may go to the transit web site, log onto your account and click 'lost/stolen". <strong>You must have registered your card in order to do this. </strong></p><p>Once your Linx Card is deactivated and the balance can be transferred from your pervious Linx Card to your new card by Customer Service, you will be contacted by Customer Service and notified when to pick up your new Linx Card at the County of Simcoe – Administration Centre at 1100 Highway 26. </p><p>The County of Simcoe is not responsible for lost, stolen or misplaced cards. </p><p>It may take up to 24-48 hours after your report your card lost or stolen for the block to take effect and replacement ready for pick-up. The County of Simcoe is not responsible for any use of your card or fare products before the block takes effect.</p><p><strong>Unregistered cards cannot be blocked or replaced. </strong>Your fare products remain valid and the pass/stored value can be used.</p>|
|Refunds?||Refunds?||<p>You may request a refund from the County of the funds that are loaded in your MY Linx Account. A processing fee equal to 4% of the total value or minimum $5.00 to be refunded will apply to all refunds. Contact Simcoe County Customer Service. </p>|
Legal terms and Conditions
To view the terms and conditions regarding the Linx Card, please click here