For information on the most recent service impacts, click here.
The County of Simcoe continues to experience widespread impacts to curbside waste collection services due to challenges that our waste collection contractor is experiencing, and is taking steps to get waste materials off the streets for residents. We apologize for the inconvenience these impacts may cause and we appreciate your understanding as we work with our contractor to resolve these issues and impacts.
What residents need to know about service impacts:
Residents may see a different collection vehicle picking up recyclables. The County of Simcoe has brought in additional waste collection companies to reduce collection impacts. These companies collection vehicles do not allow for the separation of recycling, the truck body is not split as they are in our regular collection vehicles; however, we want to assure you that the material is being recycled. The mixed recycling is being sorted at a facility at a higher cost than normal due to the mixing of paper and containers, our contractor will be held responsible for these costs. As a result, residents should continue to put their recycling out in two streams, paper and containers, as the alternate vehicles may be collecting in different areas each week and as their use is anticipated to be temporary.
Materials should be set out at your curb by 7 a.m. on your collection day and left until 8 p.m. as routes are being adjusted.
We are prioritizing the collection of garbage and green bin organics in order to reduce odour and animal impacts. Crews may return the next day for collection of garbage and organics if missed on your regular day, so please place these items back at the curb by 7 a.m. the following day.
We expect further recycling collection misses. If recycling is missed, please bring recycling materials in from the curb for double collection on your next regularly scheduled day unless otherwise directed (see point 4 below).
In some instances, recycling collection crews will be sent out to zones which have been missed on alternate service days including Saturdays as resources allow. Alerts to these alternate service days will be posted through the County's channels:
If missed, residents are encouraged to utilize cardboard boxes, plastic storage boxes, and blue or clear plastic bags for overflow recyclables. As always, to reduce issues with odours and contamination of recyclables, cans, bottles and cartons should be rinsed.
Curbside electronics collection has been cancelled for 2019. As always, electronic materials can be dropped off free of charge at any County waste management facility during regular operating hours. Our new Simcoe County Collects app features information on all our waste management facilities, including their locations and operating hours.
The County's waste collection contractor, Waste Connections, continues to experience challenges with staffing due to labour shortages, drivers reaching their maximum legally permitted hours to operate, and increased waste volumes. These issues were compounded by the heat and humidity this summer, among other factors including an industry wide-shortage of drivers in this field. The contractor's ongoing challenges are leading to these service impacts across the County.
The County has taken steps to bring in additional resources from other waste collection contractors across the province to help address these service issues. The additional resources should help to alleviate the service impacts, however this strategy may not result in an immediate solution. We are also trying our best to communicate through multiple channels to residents so they are aware of our contractor's challenges and know the strategy to collect their materials when missed.
The County appreciates residents' patience and understanding as we work to resolve the current service impacts.
We encourage you to download the free 'Simcoe County Collects' app through Google Play or the App Store or subscribe for waste collection alerts at www.simcoe.ca/wastereminder. This will allow us to notify you of what to expect in your specific area and what you should do. Notifications are also posted on simcoe.ca and through twitter (@simcoecountycs, @simcoecounty) and facebook (@CountyofSimcoe).