Will the carts being exchanged be delivered to my house?
Yes. As part of the County’s cart exchange service, the County will coordinate delivery and exchange of your carts to your household/business. You will be notified prior to delivery to have your current EMPTY cart(s) at roadside for the exchange to occur. Failure to have old carts out on the exchange date will result in a $50 per cart fee to return subsequently.
Please note that our timeline for cart exchanges will depend on the volume of requests and we will not be able to provide a specific delivery date. The exchange process may take several weeks. We appreciate your patience as we implement this new process.
Will you take my old carts or do I need to drop them off at a County facility?
As part of the County’s cart swap service, the County will coordinate delivery, exchange and pick up of your old carts at your household/business. You will be notified prior to delivery to have your current EMPTY cart(s) at roadside for the exchange to occur. If current carts are not accessible at the time of the delivery, the exchange will not occur, and any subsequent requests will result in the $50 administration fee per cart
Can I swap my carts at a landfill/ transfer centre or other County building?
No. Cart exchanges will occur by delivery to your household/business only. Carts will not be stored or accessible for resident exchanges at County facilities/buildings. Please complete the cart exchange request process above for delivery information.
How many times can I change my carts?
A one-time Cart exchange per eligible household and delivery will be free of charge until July 2022. Following this complimentary period there will be an administration charge applied of $50 per cart, unless you are a new homeowner. Each eligible unit can request one exchange in a 12-month period. If you are exchanging more than one cart, ensure all requests are submitted at the same time.
Can I get additional recycling and/or organics carts?
If your household/business regularly exceeds your carts' capacity for recycling and/or organics, one additional recycling and/or organic cart may be provided per serviced unit, upon verification of need and under the premise that the largest cart size for the same material is first utilized. The $50 administration fee per cart will apply. To request an additional recycling or organic cart, please contact our Service Simcoe Contact Centre at 1-800-263-3199.
The County will not be offering the option for a second garbage cart due to our commitment to diversion. Any additional garbage must have a purchased garbage tag attached to be eligible for collection. For more information, go to https://www.simcoe.ca/SolidWasteManagement/Pages/tags.aspx
Can I get a larger garbage cart or an additional garbage cart?
No, the County will not be offering the option for a larger or second garbage cart due to our commitment to diversion. The 240 L garbage cart provides capacity for two to three large garbage bags. Up to 5 additional bags can be set-out, with a purchased County garbage tag attached to each bag to be eligible for collection. For more information on garbage tags go to https://www.simcoe.ca/SolidWasteManagement/Pages/tags.aspx
Alternatively, additional garbage can be brought to a County landfill site with a disposal fee.
I am a renter. How can I change my cart size?
All cart exchange requests must be submitted by the property owner. Please contact your landlord for assistance.
Can I get additional carts for a rental unit within my property?
It is County policy to provide one set of carts per registered serviced unit. The County has delivered a trio of carts to each serviced property within Simcoe County. If you believe your property was missed in error, please contact Service Simcoe at 1-800-263-3199.
Can I use carts that are smaller than the 120 L cart?
No. The 120L cart option (the pre-selected organics cart size) is the smallest option available that will function with automated collection equipment.
To be eligible for the County's curbside collection program, you must use the carts provided by the County.
If my cart is broken, do I have to pay the administration charge?
No. If your cart is broken, please contact Service Simcoe at 1-800-263-3199. Repairs to existing carts are not subject to the administration fee.