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Simcoe County > Frequently Asked Questions

Frequently Asked Questions

Top Questions

 

 

How is the Coronavirus (Covid-19) affecting my collection?How is the Coronavirus (Covid-19) affecting my collection?<p>​​​Currently the<a href="/CorporateCommunications/Pages/Coronavirus.aspx"> Coronavirus (Covid-19)</a> is ​not affecting curbside collection, although there are a few changes to <a href="/CorporateCommunications/Pages/Coronavirus.aspx">how you should set material out​</a> to ensure collection and help keep collection staff safe.  </p><p>Please remember that all material should be set out curbside by 7 a.m. according to the <a href="/SolidWasteManagement/Pages/gro.aspx">new collection schedule</a> (implemented February 2020).  <br></p><p>Should there be collection interruptions due to the virus, the best way to stay informed would be to download the <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">'Simcoe County Collects' App </a>, sign up to <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">receive phone, text or email notifications​</a> or follow us on Twitter @simcoecountycs<br></p>
Where can I buy Garbage Tags?Where can I buy Garbage Tags?<p>​Garbage tags can be used to place out extra bags of garbage for Curbside Collection in all Municipalities.  At <a title="Hyperlink to Garbage Tag Outlets" href="/SolidWasteManagement/Pages/tags.aspx">Garbage Tags Outlets</a> <span style="color:#cc3300;"><strong>*</strong></span> you may find a list o​f vendors in your area.<br></p><p><span style="color:#cc3300;"><strong>* Please be advised that until further notice, due to the Coronavirus (COVID-19) Garbage Tags will not be available for purchase at Waste Management Facilities. </strong></span><br></p>
Where can I get recycling bins or green organics bins?Where can I get recycling bins or green organics bins?<p><span style="color:#cc3300;">​*</span><strong style="color:#cc3300;"></strong><span style="color:#ff3300;"><strong style="color:#ff3300;"><span style="color:#ff3300;">Update</span></strong><span style="color:#ff3300;"> May 12, 2020</span></span> - Additional Waste Facilities will re-open starting <strong>May 25 </strong>with extended hours of operation. Restrictions related to essential or critical use of the sites, as well as COVID-19 precautionary measures remain in effect.  <a href="/CorporateCommunications/Pages/county-of-simcoe-to-reopen-additional-landfills-and-transfer-stations-and-expand-hours-starting-may-25.aspx"><span><font color="#0066cc">Click here for more details</font><font color="#0066cc">.​</font></span>​</a><br></p><p>Blue and grey bins recycling bins are $5 each and green organics bins are $15 each.  All are available for purchase at all <a title="Hyperlink to SWM Landfill Page" href="/SolidWasteManagement/Pages/locations.aspx">County Landfill ​Sites and Transfer Stations</a><span style="color:#ff3300;">*</span>.  There is usually ample inventory at all locations but please contact <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Servi​ce Simcoe</a> prior to your visit to avoid disappointment.  New home owners in the County can find out more about the New Residents'  Program by contacting <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe</a> .​<br></p>
How do I dispose of large or bulky items?How do I dispose of large or bulky items?<p>​​<span style="color:#ff3300;">​* </span><strong style="color:#ff3300;"><span style="color:#ff3300;">UPDATE: June 23, 2020 </span></strong><span style="color:#ff3300;">- </span><span style="font-family:"droid sans", sans-serif;color:#ff3300;"><font face="Arial" style="color:#ff3300;"><span style="color:#ff3300;">As a result of the COVID-19 pandemic and subsequent actions to ensure the protection of our vulnerable residents and reduce the spread of COVID-19, the </span><span style="font-family:"droid sans", sans-serif;color:#ff3300;"><font face="Arial" style="color:#ff3300;"><span style="color:#ff3300;"><strong style="color:#ff3300;"><span style="color:#ff3300;">Call-in Bulky Item Collection Program </span></strong></span><span style="color:#ff3300;">that normally runs from June through September </span></font></span><span style="color:#ff3300;"><strong style="color:#ff3300;"><span style="color:#ff3300;">has been cancelled for 2020</span></strong></span><span style="color:#ff3300;">.</span></font></span><span style="color:#ff3300;">​</span><br></p><p>The County of Simcoe operates a large or <a href="http://www.simcoe.ca/SolidWasteManagement/Pages/bulky.aspx">Bulky Item Collection Program </a><span style="color:#ff3300;">*</span> from June through September.  For further information or to book an appointment for collection, please visit  or contact <a title="Hyperlink to Customer Service" href="/CustomerService/Pages/about.aspx">Service Simcoe</a> directly.​  Don't want to wait?  Bulky items can be taken to a <a href="/SolidWasteManagement/Pages/locations.aspx">Waste Management Facility </a><span style="color:#ff3300;"><strong>**</strong></span></p><p><strong style="color:#cc3300;"><span style="color:#cc3300;"></span></strong><span style="color:#cc3300;">​**</span><strong style="color:#cc3300;"></strong><span style="text-decoration-line:underline;"><strong>Update</strong> May 12, 2020</span> - Additional Waste Facilities will re-open starting <strong>May 25 </strong>with extended hours of operation. P​​recautionary measures remain in effect.  <a href="/CorporateCommunications/Pages/county-of-simcoe-to-reopen-additional-landfills-and-transfer-stations-and-expand-hours-starting-may-25.aspx"><span><font color="#0066cc">Click here for more details</font><font color="#0066cc">.​</font></span>​</a><br><br></p>
What day is my Waste and Recycling collection day?What day is my Waste and Recycling collection day?<p>​​​To find out ​your collection day, please insert your address in the <a title="Link to Map for SWM Collection" href="http://maps.simcoe.ca/Public/?MODE=theme&THEME=solidwaste" target="_blank">Solid Waste Collection Map</a> or contact <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=09c40132-72e7-4343-8dbc-a9320fadf5a6">Service Simcoe</a>. You may also wish to use the new <a title="Link to SWM Recollect Tool" href="/SolidWasteManagement/Pages/schedules.aspx" target="_blank">Collection Calendar Tool</a>.</p>
How do I contact my Municipal Office? Or I have a questions about my property taxes.How do I contact my Municipal Office? Or I have a questions about my property taxes.<p>​Local Municipalities have information on your property taxes.  Please visit our <a title="Hyperlink to Municipalities Information" href="/Clerks/Pages/municipalpartners.aspx">Municipal Partners Page</a> for contact information.   If you are not sure which Municipality you reside​ in, please contact <a title="Hyperlink to Customer Service" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>.​</p>
What activities are allowed in the County Forests?What activities are allowed in the County Forests?<p>Various activities are allowed in some of the County Forests.  Some activities require permits.  For further information please visit the County of Simcoe <a title="Hyperlink to Forest Recreation Page" href="/Forestry/Pages/recreational.aspx">Forest Recreation Policy</a> or contact <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>​.</p>
I would like a Waste Collection CalendarI would like a Waste Collection Calendar<p>​Waste Collection Calendars were mailed out by Canada Post before the expiry of the 2019 calendar.  If you did not receive the 2020 calendar and would like one mailed to you, please contact <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=09c40132-72e7-4343-8dbc-a9320fadf5a6">Service Simcoe​</a>.  ​<br></p><p>The <a href="/SolidWasteManagement/Documents/2020%20WASTE%20COLLECTION%20CALENDAR%20WITH%20NEW%20INFORMATION%20FINAL%20reduced.pdf">online version​</a> of the calendar is also available to view​. </p>
Why was my Waste, Organics or Recycling not collected?Why was my Waste, Organics or Recycling not collected?<p>​<br></p><div style="box-sizing:border-box;font-family:"segoe ui", system-ui, "apple color emoji", "segoe ui emoji", sans-serif;font-size:14px;"><h2>​*Recent Serv​ice Delays:<br></h2><p><span class="ms-rteThemeFontFace-1" style="font-size:12pt;"><span style="font-size:11pt;">We apologize for the recent delays and impacts to your curbside waste collection services. We know that waste collection is an essential service and that’s why we do everything we can to work with our contractor to get waste materials off the streets each week. </span></span></p><p><span class="ms-rteThemeFontFace-1"><span style="font-size:11pt;">Our contractor, like many other providers in the waste industry, has experienced challenges finding equipment operators. COVID-19 precautions, weather impacts and increases in recycling volumes also impact service levels.</span></span></p><p><span class="ms-rteThemeFontFace-1"><span style="font-size:11pt;">Our goal is to pick up your materials on your scheduled day each week. We have worked with our contractor to minimize impacts and assist residents in knowing what to do when misses occur.</span></span></p><p><span class="ms-rteThemeFontFace-1"><span style="font-size:10pt;"><span style="font-size:11pt;"></span></span> <span style="font-size:11pt;">As always, please remember to place your materials out by 7 a.m. and leave out until 8 p.m. on your regular collection day. <span style="background-color:#f0f2f4;">To speed up collection on recycling weeks, ensure all your items </span>are </span><span style="font-size:10pt;text-decoration-line:underline;"><a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=0dc3300a-81b0-4068-8f79-88319d2964d1" rel="noreferrer noopener" target="_blank" title="https://www.simcoe.ca/wastewizard" tabindex="-1" style="color:#6888c9;"><span class="ms-rteThemeFontFace-1" style="font-size:11pt;">recyclable</span></a></span><span style="font-size:11pt;"> and <span style="background-color:#f0f2f4;">cardboard</span></span><span style="font-size:11pt;"><span style="background-color:#f0f2f4;"> is flattened and bundled (max. 75 x 75 x 20 cm).</span></span></span></p><p><span class="ms-rteThemeFontFace-1"><span style="font-size:12pt;"><span style="font-size:11pt;"></span></span> <span style="font-size:11pt;"><strong>If your area is missed, please take the following steps:​</strong></span></span></p><p><span class="ms-rteThemeFontFace-1"><span style="font-size:12pt;"><span style="font-size:11pt;"></span></span> <span style="font-size:11pt;">Place materials out the following day by 7 a.m. and leave out until 8 p.m. (one extra day only)</span></span></p><ul><li><span class="ms-rteThemeFontFace-1"><span style="font-size:10pt;"><span style="font-size:11pt;"></span><span style="font-size:11pt;">If collection doesn’t occur the following day, please hold your materials until Saturday, when trucks will be returning to missed areas, and place materials out by 7 a.m. and leave out until 8 p.m. </span></span> </span></li></ul><p><span class="ms-rteThemeFontFace-1"><span style="font-size:11pt;"><span style="background-color:#f0f2f4;">The County communicates collection impacts for your specific location and updates on returns through the Simcoe County Collects app, which is free to download on the App Store or GooglePlay. Notices are also posted on </span></span><span style="font-size:12pt;text-decoration-line:underline;"><a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=eaa48762-a3bc-4058-bc44-21ce878407e3" rel="noreferrer noopener" target="_blank" title="https://www.simcoe.ca/dpt/ccd/news" tabindex="-1" style="color:#6888c9;"><span class="ms-rteThemeFontFace-1" style="font-size:11pt;"><span style="background-color:#f0f2f4;">simcoe.ca</span></span></a></span><span style="font-size:11pt;"><span style="background-color:#f0f2f4;">. If you did not receive collection service by end of day Saturday, please contact Service Simcoe at 1-800-263-3199 or </span></span><span style="font-size:12pt;text-decoration-line:underline;"><a href="mailto:service@simcoe.ca" rel="noreferrer noopener" target="_blank" title="mailto:service@simcoe.ca" tabindex="-1" style="color:#6888c9;"><span class="ms-rteThemeFontFace-1" style="font-size:11pt;"><span style="background-color:#f0f2f4;">service@simcoe.ca</span></span></a></span><span style="font-size:11pt;"><span style="background-color:#f0f2f4;">. </span></span></span></p><p><span class="ms-rteThemeFontFace-1"><span style="background-color:#f0f2f4;font-size:11pt;text-decoration-line:underline;"><a href="/SolidWasteManagement/Pages/gro.aspx" rel="noreferrer noopener" target="_blank" title="https://www.simcoe.ca/solidwastemanagement/pages/gro.aspx" tabindex="-1" style="color:#6888c9;">Click here</a></span><span style="background-color:#f0f2f4;font-size:11pt;"> for more tips and information on setting out waste to help increase timely and efficient collection.</span></span></p></div><h2>Material not collected​:<br></h2><h2>(unrelated to service delays above)<br></h2><p>If collection in your area was NOT delayed and you can see that your neighbourhood was collected, however your material was not, please know that Garbage, Organics or Recycling may be left behind for any number of reasons.  Although this is upsetting, there is usually a reason and <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>​ will help to resolve this for you. Is your material set out correctly?  Was it out on time on your collection day?  Is it overweight or perhaps it contains ineligible material or is not properly sorted?  </p><p>Please visit the Solid Waste Management page for <a title="Hyperlink to SWM Curbside Information" href="/SolidWasteManagement/Pages/gro.aspx">Waste and Recycling Information and Set Out Guideline​s</a> for more information.  If you feel that your material met these requirements and should have been collected please contact <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>.<br></p><p><br><br></p>
What do I do with my Hazardous Waste?What do I do with my Hazardous Waste?<p>The County of Simcoe has extensive programs in place to help residents dispose of their Hazardous Waste responsibly.  Please visit Solid Waste Management's <a title="Hyperlink to SWM HHW Page" href="/SolidWasteManagement/Pages/hazardous.aspx">Household Hazardous Waste Information Page</a> for further information or alternatively you may visit the Stewardship Ontario Website at <a title="Hyperlink to Make the Drop Ontario Stewardship Page" href="http://www.makethedrop.ca/" target="_blank">http://www.makethedrop.ca/</a>​.</p>
Where are the Landfill Sites?Where are the Landfill Sites?<p><span style="color:#cc3300;"></span><span style="color:#cc3300;"><span style="text-decoration-line:underline;">*Update May 12, 2020</span> - Additional Waste Facilities will re-open starting May 25 with extended hours of operation. Restrictions related to essential or critical use of the sites, as well as COVID-19 precautionary measures remain in effect.  </span><a href="/CorporateCommunications/Pages/county-of-simcoe-to-reopen-additional-landfills-and-transfer-stations-and-expand-hours-starting-may-25.aspx"><span style="color:#cc3300;"><span><font color="#0066cc">Click here for more details</font><font color="#0066cc">.</font></span>​</span><strong> </strong> </a><br></p><p>​There are currently eight sites which residents of Simcoe County can access to dispose of materials.  Please go to <a title="Hyperlink to SWM Landfill Page" href="/SolidWasteManagement/Pages/locations.aspx">Landfill Sites and Transfer Stations</a> <span style="color:#ff3300;">*</span> to find the one most convenient to you, including the hours of operation. ​<br><br></p>
How do I dispose of my Leaf and Yard Waste/Christmas tree?How do I dispose of my Leaf and Yard Waste/Christmas tree?<p>​The County of Simcoe offers curbside collection of <a href="/SolidWasteManagement/Pages/leaf.aspx">leaf and yard waste</a>​ in the Spring (4 weeks/zone), in the month of July (2 weeks/zone) and again in the fall (5 weeks/zone).  <a href="/SolidWasteManagement/Pages/leaf.aspx">Christmas trees</a> are collected in the month of January (2 weeks/zone).  ​Please contact <a title="Hyperlink to Customer Service" href="/CustomerService">Service Simcoe</a> for more information.​​​<br></p>
I have a question about Tenders?I have a question about Tenders?<p>The County of Simcoe's <a title="Hyperlink to PF&P" href="/ProcurementFleetandProperty/Pages/bid-opportunities.aspx">Procurement, Fleet and Property Department</a> manage all Tender Opportunities.​</p>
Reduced Load RestrictionsReduced Load Restrictions<p>​​​The <a href="/TransportationEngineering/Documents/County%20of%20Simcoe%20Reduced%20Load%20Restrictions%202019.pdf">reduced load</a> restriction period is from March 1 to April 30. ​​<br></p>
I would like waste collection reminders/notifications sent directly to my email or phone.I would like waste collection reminders/notifications sent directly to my email or phone.<p>Get the new <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">'Simcoe County Collects' App</a> or if you prefer ​to receive service alerts & collection reminders via email, text message, phone call, Twitter or iCal,  <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">Sign up here</a><br></p><p>You can also follow us on <a title="Hyperlink to Twitter" href="mailto:Twitter@simcoecountyCS" target="_blank">Twitter@simcoecountyCS</a>.​  </p>
What are Garbage collection Weather Cancellation Procedures?What are Garbage collection Weather Cancellation Procedures?<p>​​In the event of adverse weather conditions, it may be necessary to cancel some Curbside Collections.  Residents will be advised via the <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">'Simcoe County Collects'</a> app or <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">email/phone notifications</a> and updates can also be found on the main page of our <a href="/">website</a>. ​​  ​For further information please contact <a title="Hyperlink to Customer Service" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>  or follow us on <a title="Hyperlink to Twitter" href="https://twitter.com/simcoecountycs" target="_blank">Twitter@simcoecountyCS</a>.   <br></p>

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