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Simcoe County > Frequently Asked Questions

Frequently Asked Questions

Top Questions

 

 

How is the Coronavirus (Covid-19) affecting my collection?How is the Coronavirus (Covid-19) affecting my collection?<p>​​​​​Currently the Coronavirus (Covid-19) is ​not affecting curbside collection.<br></p><p>Should there be future collection interruptions due to the virus, the best way to stay informed would be to download the <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">'Simcoe County Collects' App </a>, sign up to <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">receive phone, text or email notifications​</a> or follow us on Twitter @simcoecountycs<br></p><p><span style="font-size:1em;">P</span><span style="font-size:1em;">lease remember that all material should be </span><span style="font-size:1em;">set out curbside by 7 a.m. according to the </span><a href="/SolidWasteManagement/Pages/gro.aspx" style="font-size:1em;">new collection schedule</a><span style="font-size:1em;"> (implemented February 2020). </span><span style="font-size:1em;">​</span><br></p>
Where can I get recycling, organics and garbage carts?Where can I get recycling, organics and garbage carts?<p><span style="font-size:1em;">​​​​Simcoe County residents <em>(excluding residents of</em></span><span style="font-size:1em;"><em> the cities of Barrie & Orillia)</em> were provided with a set of three (3) carts per registered household for use in the new <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=14f153f4-36eb-4915-8d7f-47756e9095e9">Automated Cart Collection​</a> program that commenced November 1, 2021.</span></p><p><span style="font-size:1em;">Moving into a newly built home in the County or require assistance with the carts at your new address?  Please reach out to </span><a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx" style="font-size:1em;">Service Simcoe</a><span style="font-size:1em;"> ​</span><span style="font-size:1em;">​</span><br></p><p><span style="font-size:1em;">More information about <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=1e2d4aa9-27cb-4328-8a6a-10115cc60b75">Collection Carts​</a> can be found <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=1e2d4aa9-27cb-4328-8a6a-10115cc60b75">HERE</a><br>​</span></p><p><span style="font-size:1em;"><br></span></p><p><br></p>
How do I dispose of large or bulky items?How do I dispose of large or bulky items?<p>​​The County of Simcoe operates a large or <a href="http://www.simcoe.ca/SolidWasteManagement/Pages/bulky.aspx">Bulky Item Collection Program </a>.  For further information or to book an appointment for collection, please contact <a title="Hyperlink to Customer Service" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>.​  </p><p>Don't want to wait?  Bulky items can be taken to a <a href="/SolidWasteManagement/Pages/locations.aspx">Waste Management Facility</a><br></p><p><a href="/CorporateCommunications/Pages/county-of-simcoe-to-reopen-additional-landfills-and-transfer-stations-and-expand-hours-starting-may-25.aspx"><span><font color="#0066cc">​</font></span>​</a><br><br></p>
What day is my Waste and Recycling collection day?What day is my Waste and Recycling collection day?<p>​​​To find out ​your collection day, simply type your address in the <a title="Link to Map for SWM Collection" href="https://opengis.simcoe.ca/" target="_blank">Solid Waste Collection Map</a> search bar, and click on your home on the map or contact <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=09c40132-72e7-4343-8dbc-a9320fadf5a6">Service Simcoe</a> for assistance. You may also wish to use the new ​<a title="Link to SWM Recollect Tool" href="/SolidWasteManagement/Pages/schedules.aspx" target="_blank">Collection Calendar Tool</a>.</p>
How do I contact my Municipal Office? Or I have a questions about my property taxes.How do I contact my Municipal Office? Or I have a questions about my property taxes.<p>​Local Municipalities have information on your property taxes.  Please visit our <a title="Hyperlink to Municipalities Information" href="/Clerks/Pages/municipalpartners.aspx">Municipal Partners Page</a> for contact information.   If you are not sure which Municipality you reside​ in, please contact <a title="Hyperlink to Customer Service" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>.​</p>
What activities are allowed in the County Forests?What activities are allowed in the County Forests?<p>Various activities are allowed in some of the County Forests.  Some activities require permits.  For further information please visit the County of Simcoe <a title="Hyperlink to Forest Recreation Page" href="/Forestry/Pages/recreational.aspx">Forest Recreation Policy</a> or contact <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>​.</p>
I would like a Waste Collection CalendarI would like a Waste Collection Calendar<p>​​​​​​Waste Collection Calendars are mailed out by Canada Post (bulk mail) before the expiry of the current calendar.  If you did not receive the 2021- 2022 calendar before the end of September 2021, and would like one mailed to you, please contact <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=09c40132-72e7-4343-8dbc-a9320fadf5a6">S​ervice Simcoe​</a>. <br></p><p>For your convenience, please know that our <em><strong>Simcoe County Collects app users</strong></em><strong> </strong>and residents that have signed up for <em><strong>waste reminders</strong></em><strong> </strong>on our website, have access to waste management information (including the Waste Management collection schedule) at their fingertips!  </p><p>Please find links below if you would like to either: get the app; request waste reminder emails, phone calls or texts; or to print off a customized calendar based on your address.<br></p><ol style="list-style-type:decimal;"><li>View your customized collection schedule by downloading the app <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6" target="_blank">www.simcoe.​ca/wastereminder</a> or search and download the 'Simcoe County Collects' app on <a href="https://can01.safelinks.protection.outlook.com/?url=https://play.google.com/store/apps/details?id%3Dca.simcoe.recollect.waste&data=04%7c01%7c%7cb39138b3c0364db44d7708d890c17ca3%7cbaae52565a7340f28c4d76f3ae971463%7c1%7c0%7c637418507974912258%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c1000&sdata=DRt1JSr/SbpVj/DLKWpMPszeNeZZ3csbaiqsW89sU%2B0%3D&reserved=0">Google Play</a> or the <a href="https://can01.safelinks.protection.outlook.com/?url=https://apps.apple.com/app/id1460808130&data=04%7c01%7c%7cb39138b3c0364db44d7708d890c17ca3%7cbaae52565a7340f28c4d76f3ae971463%7c1%7c0%7c637418507974922250%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c1000&sdata=Ol07/SnLOskXHeZXFExDARtwoO6x2UQJN44KD8bkXYM%3D&reserved=0">App store</a>, or</li><li>Print a customized calendar at <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">www.simcoe.ca/wastereminder</a> by doing the following:</li><ol style="list-style-type:lower-alpha;"><li>Enter your address and click 'search'</li><li>Close the 'Create a Reminder' pop up screen </li><li>Click on 'Get a Calendar'</li><li>You will then have a choice to add to your Google calendar / iCal or you can actually print your customized calendar/schedule on various formats. (If you would like the calendar to be larger, you can just change the <em>'number of months per page'</em> at the top.)  </li></ol></ol><p>​​​​The <a href="/SolidWasteManagement/Documents/2021%20-%202022%20WASTE%20COLLECTION%20CALENDAR%20v8%20FINAL%20for%20website.pdf" target="_blank">online​ version​</a> of the current calendar is also always available to view​. <br></p>
Why was my Waste, Organics or Recycling not collected?Why was my Waste, Organics or Recycling not collected?<p>​<span style="font-size:11pt;">​​O</span><span style="font-size:11pt;">ur goal is to pick up your material on your scheduled day each week. We </span><span style="font-size:11pt;">work </span><span style="font-size:11pt;">with our contractor to minimize impacts and assist residents in knowing what to do when misses do occur.</span></p><div style="box-sizing:border-box;font-family:"segoe ui", system-ui, "apple color emoji", "segoe ui emoji", sans-serif;font-size:14px;"><p><span class="ms-rteThemeFontFace-1"><span style="font-size:10pt;"><span style="font-size:11pt;"></span></span> <span style="font-size:11pt;">As always, please remember to place your materials out by 7 a.m. and leave out until 8 p.m. on your regular collection day. </span></span></p><p><span class="ms-rteThemeFontFace-1"><span class="ms-rteThemeFontFace-2 ms-rteFontSize-5"><strong>If your area (street/neighbourhood) is missed, please take the following steps:​</strong></span></span></p><p><span class="ms-rteThemeFontFace-1">Leave material curbside, or set back<span style="font-size:11pt;"> out the following day by 7 a.m. and leave out until 8 p.m. (one extra day only) and  contact Service Simcoe at 1-800-263-3199 or <a href="mailto:service@simcoe.ca" rel="noreferrer noopener" target="_blank" title="mailto:service@simcoe.ca" tabindex="-1">service@simcoe.ca</a> so that we may assist . </span></span></p><span class="ms-rteThemeFontFace-1">The County communicates collection impacts for your specific location and updates on returns through the </span><a href="/SolidWasteManagement/Pages/schedules.aspx"><span class="ms-rteThemeFontFace-1">Simcoe County Collects app</span></a><span class="ms-rteThemeFontFace-1">, which is free to download on the App Store or GooglePlay. Notices are also posted on </span><a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=eaa48762-a3bc-4058-bc44-21ce878407e3" rel="noreferrer noopener" target="_blank" title="https://www.simcoe.ca/dpt/ccd/news" tabindex="-1"><span class="ms-rteThemeFontFace-1">simcoe.ca</span></a><span class="ms-rteThemeFontFace-1">.</span><br class="ms-rteThemeFontFace-1"><br class="ms-rteThemeFontFace-1"><a href="/SolidWasteManagement/Pages/gro.aspx" rel="noreferrer noopener" target="_blank" title="https://www.simcoe.ca/solidwastemanagement/pages/gro.aspx" tabindex="-1"><span class="ms-rteThemeFontFace-1">Click here</span></a><span class="ms-rteThemeFontFace-1"> for more tips and information on setting out waste to help increase timely and efficient collection.</span></div><div style="box-sizing:border-box;font-family:"segoe ui", system-ui, "apple color emoji", "segoe ui emoji", sans-serif;"><span class="ms-rteThemeFontFace-1 ms-rteFontSize-2"><br></span></div><h2><span class="ms-rteFontSize-2">Material not collected at your location only​:<br></span></h2><h2><span class="ms-rteFontSize-2">(unrelated to service delays in area)</span><br></h2><p>If collection in your area was not delayed and you can see that your neighbourhood was collected, however your material was not, please know that Garbage, Organics or Recycling may be left behind for any number of reasons.  Although this can be upsetting, there is often a reason for non-collection, and <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>​ staff will help to determine next steps and resolution. Before reaching out, be sure to check:  Is your material set out correctly?  Was it out on time on your collection day?  <br></p><p>Please visit the Solid Waste Management page for <a title="Hyperlink to SWM Curbside Information" href="/SolidWasteManagement/Pages/gro.aspx">Waste and Recycling Information and Set Out Guideline​s</a> for more information.  If you feel that your material met these requirements and should have been collected please contact <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>.<br></p><p><br>​<br></p>
Where can I buy Garbage Tags?Where can I buy Garbage Tags?<p>If your garbage cannot fit into your garbage cart (with lid closed) it must be bagged separately and placed 2 feet apart from other cart or objects with a garbage tag affixed.<br></p><p><strong><em>Maximum 5 tagged ​bags bi-weekly per property (in addition to your garbage cart) are permitted.</em></strong><br></p><p>At <a title="Hyperlink to Garbage Tag Outlets" href="/SolidWasteManagement/Pages/tags.aspx">Garbage Tags Outlets</a>  you can find a list o​f garbage tag vendors in your area.<br></p><p>​<br><br></p>
What do I do with my Hazardous Waste?What do I do with my Hazardous Waste?<p>​The County of Simcoe has extensive programs in place to help residents dispose of their Hazardous Waste responsibly.  Please visit Solid Waste Management's <a title="Hyperlink to SWM HHW Page" href="/SolidWasteManagement/Pages/hazardous.aspx">Household Hazardous Waste Information Page</a> for further information or alternatively, you may wish to visit the <a href="https://rpra.ca/find-a-collection-site/">Resource Productivity​ & Recovery Authority​</a> website.<br></p>
Where are the Landfill Sites?Where are the Landfill Sites?<p>​​There are currently eight sites residents of Simcoe County can access to dispose of materials.  Please go to <a title="Hyperlink to SWM Landfill Page" href="/SolidWasteManagement/Pages/locations.aspx">Landfill Sites and Transfer Stations</a> to find the one most convenient to you, including the hours of operation. ​​<br><br></p><p>​<br><br></p>
How do I dispose of my Leaf and Yard Waste/Christmas tree?How do I dispose of my Leaf and Yard Waste/Christmas tree?<p>​The County of Simcoe offers curbside collection of <a href="/SolidWasteManagement/Pages/leaf.aspx">leaf and yard waste</a>​ in the Spring (4 weeks/zone), in the month of July, (2 weeks/zone) and again in the fall (4 weeks/zone).​Please see your paper copy or the <a href="/SolidWasteManagement/Documents/2021%20-%202022%20WASTE%20COLLECTION%20CALENDAR%20v8%20FINAL%20for%20website.pdf">online version of our Waste Management Calendar​</a> for your zone's collection weeks.  <br></p><p><em><strong>A zone map to assist residents in determining their collection 'zone' can be found on the top of page 11 (</strong></em><em><strong>April</strong></em><em><strong>) in the 2021-2022 calendar.</strong></em></p><p><br><a href="/SolidWasteManagement/Pages/leaf.aspx" style="font-size:1em;">Christmas trees</a><span style="font-size:1em;"> are collected curbside* in the month of January (2 weeks/zone).  </span></p><p><span style="font-size:1em;"></span><em style="font-size:1em;"><strong>*Please be advised that Christmas trees taken to the <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=ab133ec8-4c3e-4f4e-8bf2-818b544120a0">Waste Management Facilities</a> (landfills) are chargeable at the brush rate of $75/metric tonne.</strong></em><span style="font-size:1em;"> </span><span style="font-size:1em;"> ​</span><br></p><p><span style="font-size:1em;">​Please contact </span><a title="Hyperlink to Customer Service" href="/CustomerService" style="font-size:1em;">Service Simcoe</a><span style="font-size:1em;"> for more information.​​​</span>​<br><br></p>
I have a question about Tenders?I have a question about Tenders?<p>The County of Simcoe's <a title="Hyperlink to PF&P" href="/ProcurementFleetandProperty/Pages/bid-opportunities.aspx">Procurement, Fleet and Property Department</a> manage all Tender Opportunities.​</p>
Reduced Load RestrictionsReduced Load Restrictions<p>​​​The <a href="/TransportationEngineering/Documents/County%20of%20Simcoe%20Reduced%20Load%20Restrictions%202021.pdf#search=reduced%20load%20restrictions">reduced load</a> restriction period is from March 1 to April 30. ​​​<br></p>
I would like waste collection reminders/notifications sent directly to my email or phone.I would like waste collection reminders/notifications sent directly to my email or phone.<p>Get the new <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">'Simcoe County Collects' App</a> or if you prefer ​to receive service alerts & collection reminders via email, text message, phone call, Twitter or iCal,  <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">Sign up here</a><br></p><p>You can also follow us on <a title="Hyperlink to Twitter" href="mailto:Twitter@simcoecountyCS" target="_blank">Twitter@simcoecountyCS</a>.​  </p>
What are Garbage collection Weather Cancellation Procedures?What are Garbage collection Weather Cancellation Procedures?<p>​​In the event of adverse weather conditions, it may be necessary to cancel some Curbside Collections.  Residents will be advised via the <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">'Simcoe County Collects'</a> app or <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">email/phone notifications</a> and updates can also be found on the main page of our <a href="/">website</a>. ​​  ​For further information please contact <a title="Hyperlink to Customer Service" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>  or follow us on <a title="Hyperlink to Twitter" href="https://twitter.com/simcoecountycs" target="_blank">Twitter@simcoecountyCS</a>.   <br></p>

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