| Simcoe Village Campus FAQ | Simcoe Village Campus FAQ | <p><br></p><div class="ms-rtestate-read ms-rte-embedcode ms-rte-embedil ms-rtestate-notify"><style unselectable="on">
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</div></div><h3 unselectable="on"><br></h3><h3 unselectable="on">What is the County of Simcoe's involvement with the Simcoe Village Campus redevelopment?<br unselectable="on"></h3><ul unselectable="on"><li unselectable="on">The County operates four long term care and seniors services facilities and provides additional regional programs to older adults. Simcoe Manor is the oldest of these facilities, originally constructed in 1898. The home has undergone three subsequent developments with the most recent occuring in 1992. As a proven operator, the County is Accredited with Exemplary Standing by Accreditation Canada (2016).<br unselectable="on"></li><li unselectable="on">In April 2020, the County agreed to purchase a 20.6-acre property adjacent to the existing Simcoe Manor and Village facility to establish close to 30 acres for this future redevelopment and expansion, which will allow the facility to stay in Beeton and serve the southern part of the County.<br unselectable="on"></li></ul><h3 unselectable="on">Does the County have any experience building a long-term care home, residence, and community of this size?<br unselectable="on"></h3><ul unselectable="on"><li unselectable="on">The redeveloped Simcoe Manor will replicate the award-winning Georgian Village campus model, which received the AMO - PJ Marshall Innovation Award (2014) and OANHSS - Innovation and Excellence Award (2017).<br unselectable="on"><div class="ms-rtestate-read ms-rte-embedcode ms-rte-embedil ms-rtestate-notify"><iframe width="647" height="480" src="https://www.youtube.com/embed/gEjwIpHE3ew" title="YouTube video player" frameborder="0" style="border:none;"></iframe> </div><br unselectable="on"></li></ul><h3 unselectable="on" style="margin:auto;font-weight:bold;color:#444444;font-size:1.236em;font-style:normal;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;white-space:normal;text-decoration-style:initial;text-decoration-color:initial;font-family:"droid sans", sans-serif;background-color:#ffffff;">What makes this Campus so important for our area?<br unselectable="on"></h3><ul unselectable="on" style="color:#444444;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;white-space:normal;text-decoration-style:initial;text-decoration-color:initial;font-family:"droid sans", sans-serif;background-color:#ffffff;"><li unselectable="on">This Campus will provide regional behavioural support and telemedicine coordination to all 29 long term care facilities in our area along with support for over 1,300 seniors through the operation of four seniors services locations<br unselectable="on"></li><li unselectable="on">As we continue to see an increase in our aging population, there is a significant need for additional housing and services to support older adults in our community. With current wait lists of 702 individuals for Simcoe Manor and 388 for Simcoe Village, the demand for seniors housing is ever increasing. The new campus will provide a broad variety of additional housing units aligned with an entire suite of services so that our older adults can access services and amenities and continue to age in place within the Village community.<br unselectable="on"></li></ul><h3 unselectable="on" style="margin:auto;font-weight:bold;color:#444444;font-size:1.236em;font-style:normal;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;white-space:normal;text-decoration-style:initial;text-decoration-color:initial;font-family:"droid sans", sans-serif;background-color:#ffffff;">What kind of amenities, programs, and services will be offered?</h3><ul unselectable="on" style="color:#444444;font-family:"droid sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;white-space:normal;background-color:#ffffff;text-decoration-style:initial;text-decoration-color:initial;"><li unselectable="on"><span class="ms-rteThemeFontFace-1" unselectable="on" style="font-family:"droid sans", sans-serif;"><span unselectable="on" style="font-size:11pt;line-height:15.6933px;">Amenities, programs, and services are expected to include:<span> </span><span unselectable="on" style="color:black;letter-spacing:-0.1pt;">health/medical services, coffee bar and bistro, retail, salon, physiotherapy, hospice support, exercise area, and outdoor recreation options, among other services and programs for residents and older adults living independently in the community. </span></span></span></li></ul><h3 unselectable="on" style="margin:auto;font-weight:bold;color:#444444;font-size:1.236em;font-style:normal;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;white-space:normal;text-decoration-style:initial;text-decoration-color:initial;font-family:"droid sans", sans-serif;background-color:#ffffff;">When will people start moving in to the Simcoe Village Campus?<br unselectable="on"></h3><ul unselectable="on" style="color:#444444;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;white-space:normal;text-decoration-style:initial;text-decoration-color:initial;font-family:"droid sans", sans-serif;background-color:#ffffff;"><li unselectable="on">The preliminary timeline is to receive occupancy in late 2026/2027 (<em unselectable="on">subject to change</em>).<br unselectable="on"></li></ul><h3 unselectable="on" style="margin:auto;font-weight:bold;color:#444444;font-size:1.236em;font-family:"droid sans", sans-serif;font-style:normal;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;white-space:normal;background-color:#ffffff;text-decoration-style:initial;text-decoration-color:initial;">How big is the Simcoe Village Campus going to be?</h3><p unselectable="on" style="color:#444444;font-family:"droid sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;white-space:normal;background-color:#ffffff;text-decoration-style:initial;text-decoration-color:initial;"></p><ul unselectable="on" style="color:#444444;font-family:"droid sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;white-space:normal;background-color:#ffffff;text-decoration-style:initial;text-decoration-color:initial;"><li unselectable="on">All the buildings on the Campus considered total 520,600 square feet, with a range of housing options for seniors, long-term care, and many amenities, chosen specifically for the lifestyle that Simcoe Village Campus will offer for older adults who wish to age-in-place.</li></ul><p unselectable="on" style="color:#444444;font-family:"droid sans", sans-serif;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;white-space:normal;background-color:#ffffff;text-decoration-style:initial;text-decoration-color:initial;"></p><h3 unselectable="on" style="margin:auto;font-weight:bold;color:#444444;font-size:1.236em;font-style:normal;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;white-space:normal;text-decoration-style:initial;text-decoration-color:initial;font-family:"droid sans", sans-serif;background-color:#ffffff;">Where can I inquire for more information?<br unselectable="on"></h3><ul unselectable="on" style="color:#444444;font-size:16px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;white-space:normal;text-decoration-style:initial;text-decoration-color:initial;font-family:"droid sans", sans-serif;background-color:#ffffff;"><li unselectable="on">All questions can be directed to<span unselectable="on"> </span><a href="mailto:SimcoeVillage.Questions@simcoe.ca" unselectable="on" style="color:#0077d8;text-decoration:underline;">SimcoeVillage.Questions@simcoe.ca</a> or phone us at 1-888-267-0007.<br></li></ul><p><br></p> | | |
| Homeownership Program FAQs | Homeownership Program FAQs |
<h2>HOMEOWNERSHIP PROGRAM</h2><div class="ms-rtestate-read ms-rte-wpbox"><div class="ms-rtestate-notify ms-rtestate-read 8af623f7-f104-4fcf-8cd8-54eee416b41a" id="div_8af623f7-f104-4fcf-8cd8-54eee416b41a" unselectable="on"></div><div id="vid_8af623f7-f104-4fcf-8cd8-54eee416b41a" unselectable="on" style="display:none;"></div></div><p><br></p> | | |
| Children and Community Services FAQ - Child Care Fee Subsidy August 2020 | Children and Community Services FAQ - Child Care Fee Subsidy August 2020 | <p><strong>If I choose to access licensed child care for my kindergarten aged child rather than a publicly funded school during the school year, will I remain eligible for fee subsidy?</strong></p><p><strong>Here are some scenarios to guide you:</strong></p><ul><li>A child who is eligible to enter Kindergarten in a publicly funded school is no longer eligible for full-day child care fee subsidy in a licensed child care program, effective the first eligible day of Kindergarten, aside from non-instructional days (e.g. PA Days, School Holidays).</li></ul><ul><li>A child who attends Kindergarten in a publicly funded school may continue to be eligible for fee subsidy in a program that is specifically licensed for before and after school care, if all other eligibility requirements are met. </li></ul><ul><li>A child whose family has opted out of publicly funded school for a Kindergarten–aged child this fall, and chooses instead to access a Kindergarten program in a licensed child care setting, is not eligible for financial support during what would be considered the school day. However, if the family requires an extended day of care, i.e. before and after the Kindergarten program hours in the licensed child care setting, they will be able to access fee subsidy if eligible, to cover the cost of before/after care. The parent/guardian remains responsible for the parent rate associated with the before/after care as well as the full cost of care associated with the “School Day" period. </li></ul><blockquote><p>This exception has been made in an effort to support families and operators for an <strong>unspecified</strong> period of time, as a result of the uncertain nature of this pandemic. Ten days notice will be provided to eligible families/Operators, should the need arise to discontinue this exception and return to the current practise of only subsidizing before/after school care for children who physically attend school.</p></blockquote><p>Please contact your Child Care Representative to discuss your specific options. </p><p><strong>What if I choose not to send my child to JK/ SK due to fear of COVID-19?</strong><br>The Ministry of Education has announced that the return back to school for full day kindergarten begins September 8, 2020. As such, we will not cover the cost of full day child care for children who are eligible for Kindergarten.</p><p><strong>Will my subsidy file close if I do not send my child back right away in September?</strong><br>If you choose not to resume care, your fee subsidy file will close. The Ministry of Education guidelines may affect this direction when they release revised guidelines. We are working with the Province to establish a timeline for when client files will close if they are choosing not to send their child back to child care due to COVID-19. Correspondence will be sent out advising clients of this period. </p><p><strong>My child's licensed child care program is not open and I know the date that I require child care, what should I do?</strong><br>Maintain regular contact with the child care program for updates on their reopening. For more information on alternate child care availability, you may choose to contact your Child Care Representative. </p><p><strong>Is my child's licensed child care program required to hold my child's spot?</strong><br>Effective September 1, 2020 child care operators will be permitted to charge parent fees to hold spaces in licensed child care programs. </p><p><strong>What health and safety measures is my child's licensed child care program implementing?</strong><br>Enhanced health and safety requirements are mandated in all licensed child care operations as set out by the Ministry of Education and Simcoe Muskoka District Health Unit. </p><p>Click <a href="/ChildrenandCommunityServices/Documents/SCIF/child-care-guide-child-care%20nov%202020.pdf">here</a> to view Ministry of Education Operational Guidelines.</p><p>Click <a href="https://www.simcoemuskokahealth.org/Topics/COVID-19/Reopening-and-Operating-your-Business-Safely#346f4d78-3686-4b00-98ce-22b7c75ef43e">here</a> to view Simcoe Muskoka District Health Unit Guidelines. </p><p><strong>How do I have my child's fee subsidy reinstated at their licensed child care centre once it reopens?</strong><br>After confirming a child care placement with the child care operator, you are required to contact your Child Care Representative for subsidy approval.</p><p><strong>Will extra absent/sick days be approved if my child has to self-isolate for 14 days?</strong><br>Yes, additional absent days will be granted if self-isolation needs to occur per local Heath Unit protocols regarding self-isolation. Please speak to your Child Care Representative concerning your situation. </p><p><strong>How long will you hold my </strong><strong>child care fee subsidy file</strong><strong> if my employer still has not called me back to work, or if we decide to wait for a vaccine before sending our child(ren) back to care?</strong><br>Parents/Guardians will be given 14 days' notice to confirm their child care space(s) with their Operator. If you are unable to/choose not to confirm your space in this period, your fee subsidy file will close. Unfortunately due to the uncertainly of when a vaccine will be made available, we will not be able to hold a clients file indefinitely. Please contact your Child Care Representative to discuss your situation. </p><p><strong>Will you take into account my decrease in income?</strong><br>Yes, if your income for the current year has decreased by 20% or more from your previous year's Notice of Assessment, you may be eligible for a reduced daily parental contribution. Please speak to your Child Care Representative. </p><p><strong>If the child care</strong><strong> </strong><strong>centre will only accept a full time space and I have joint custody is there an allowance for that?</strong><br>We will subsidize days based on the primary applicant's work/school schedule and court order/written custody arrangements. </p><p><strong>Will subsidy cover my child if Junior Kindergarten is cancelled?</strong><br>The Ministry of Education has announced that full time kindergarten will commence on September 8, 2020. </p><p><strong>The Premier said my spot would be guaranteed but now I am hearing centres will not take part time children, why? <br></strong>The Ministry of Education announced that, effective September 1, 2020, all child care centres can reopen at full capacity. Child care operators will reach out to families to offer your pre-COVID space to you. If you choose not to accept this space within 14 days, the Operator is then permitted to offer the space to the next family on their waitlist. We recommend that you speak with your child care centre for further information. </p><p><strong>I have secured space for one of my children but am only eligible for subsidy when both are in care; how long can you keep my file open? <br></strong>Subsidy eligibility and daily parent rate is determined by assessing your household income. If your parent rate is greater than the cost of one child attending child care, then you do not qualify for fee subsidy and typically the file would be closed. Due to COVID-19, we have made an exception to this policy – your file will remain active for a specific period in order that you may secure care for the second child. You will receive correspondence from a <span><span>Child Care Representative</span></span> to confirm when this time frame will end. <br></p> | | |
| Children and Community Services FAQ - Child Care Licensees August 2020 | Children and Community Services FAQ - Child Care Licensees August 2020 | <p><span class="ms-rteThemeFontFace-2 ms-rteFontSize-4" style="text-decoration:underline;"><strong>Reopening Child Care </strong></span></p><p><strong>What is the required process to reopen our child care centre?</strong><br>All licensees must review and understand operational guidance documents and regulations set out by the Ministry of Education (MEDU), Simcoe Muskoka District Health Unit (SMDHU), and Ministry of Labour. These documents are updated as required so please ensure you stay abreast of updated versions. </p><p>All licensees are required to:</p><ul><li>Develop a COVID-19 Response Plan comprising policy and practice requirements set out by MEDU and SMDHU;</li><li>Facilitate training for all staff on the COVID-19 Response Plan;</li><li>Provide a copy of the COVID-19 Response Plan to all families; </li><li>Have required Personal Protective Equipment (PPE) available on site.</li></ul><p>County of Simcoe Children and Community Services requires submission of a reopening plan checklist followed up with a discussion about the reopening plan. The reopening plan checklist is available on the Children and Community Services page at <a href="/ChildrenandCommunityServices/Documents/Child%20Care%20Centre%20-%20Re-opening%20Plan%20V2%20Aug%2011%202020%20-%20fillable.pdf">simcoe.ca</a>. Once submitted, our office will contact you to schedule a discussion.</p><p>The Ministry of Education requires an attestation from each reopening Licensee no less than 48 hours prior to reopening. Attestations are coordinated through Ministry of Education Program Advisors. </p><p>Licensees are encouraged to reach out to our Children Services Department for resources to support successful reopening.</p><p>Click <a href="https://www.simcoemuskokahealth.org/Topics/COVID-19/Reopening-and-Operating-your-Business-Safely#https://www.simcoemuskokahealth.org/Topics/COVID-19/Reopening-and-Operating-your-Business-Safely">here</a> for Simcoe Muskoka District Health Unit Operational Guidelines, FAQ, and Child Care Daily Screening Form. </p><p>Click <a href="/ChildrenandCommunityServices/Documents/SCIF/child-care-guide-child-care%20nov%202020.pdf">here</a> for Ministry of Education Operational Guidance During COVID-19. </p><p>Click <a href="https://files.ontario.ca/edu-how-does-learning-happen-en-2021-03-23.pdf" target="_blank">here</a> for Ministry of Education – Building on How Does Learning Happen? Pedagogical Approaches to Reopening Child Care. <br></p><p><strong>Are Child Care staff required to wear a mask?</strong><br>Effective September 1, 2020, all staff working in child care programs will be required to don a medical grade mask and a face shield, which the Province will provide. <br><br></p><p><span class="ms-rteThemeFontFace-2 ms-rteFontSize-4" style="text-decoration:underline;"><strong>Funding</strong></span></p><p><strong>Will funding return to “normal" in September?</strong><br>At this time our understanding is that funding will return to what it had been prior to the closure period on September 1, 2020. </p><p><strong>When will my Wage Enhancement Grant (WEG) funding be updated to the 2020 allocation?</strong><br>WEG applications were put on hold during the closure and are currently being reviewed in an effort to update payments as soon as possible. </p><p><strong>Is the third quarter report for wage based funding still due on October 31</strong><strong>, 2020</strong><strong>?</strong><br>No, the reconciliation schedule needs to change based on the new funding periods. Further information will be provided as soon as it becomes available.</p><p><strong>If my program is still eligible for the Canada Emergency Wage Subsidy in September, how does that work with salary based funding like Wage Enhancement Grant (WEG), General Operating Grant (GOG), Pay Equity (PE)?</strong><br>Programs that are eligible for WEG/GOG/PE are currently expected to resume paying those grants to staff as of September 1, 2020 based on the applicable funding guidelines. If the program applies for CEWS funding, and receives a percentage of the grant funding back, the program will be expected to reconcile the lesser amount at year end. For example if a staff member receives $2 per hour and the program is eligible in September for 50% from CEWS – then only $1/hour can come from the WEG funding. </p><p><strong>Are additional staff members such as screeners, or cleaning staff eligible for WEG or GOG?</strong><br>The applicable funding guidelines will resume September 1, 2020. As such, individuals must be in a program role a minimum of 25% of the time to be eligible for WEG funding, and then they are only eligible for the time spent in program. Funding levels for WEG/GOG are not expected to increase in September. As such if you have four additional staff that were not included on the GOG application – GOG funding should first go to the positions that were in place when the program applied for the funding, and if additional funds are available, they may be provided to the new positions. </p><p><strong>Will there be new funding for the additional staff positions required once programs are operating at full capacity e.g. screeners, cleaners?</strong><br>While we do not have additional funding currently available, we are also awaiting confirmation of the Safe Restart Funding, and how that will apply. If funding becomes available to support these additional positions we will advise all programs. <br><br></p><p><span class="ms-rteThemeFontFace-2 ms-rteFontSize-4" style="text-decoration:underline;"><strong>Fee Subsidy</strong></span></p><p>A child who attends a Kindergarten program in a licensed child care setting and requires an extended day of care, i.e. before and after the Kindergarten program hours in the licensed child care setting, although fee subsidy funding does not cover the cost of a full day program for JK/SK children not attending school, subsidy will cover the cost of a before/after school program for eligible families. This exception has been made in an effort to support families and operators for an <strong>unspecified</strong> period of time, as a result of the uncertain nature of this pandemic. 10 days notice will be provided to eligible families/Operators should the need arise to discontinue this exception and return to the current practise of only subsidizing before/after school care for children who physically attend school.</p><p>If you intend to offer a JK/SK before/after school program, and do not currently have an approved per diem rate for this care code, please contact one of the fee subsidy supervisors. Please note, the combined cost for this day cannot exceed the total cost of a Kindergarten Full Day care code (example: municipally approved ceiling level for a full day Kindergarten summer program is $49, which means that if you are charging a family $35 for a 9 a.m. to 3:30 p.m. Kindergarten program, the cost for before/after school cannot exceed $14). </p><p>Please direct subsidized families who choose to keep their JK/SK child in licensed child care, to contact their Child Care Representative, so that they may determine eligibility for a before/after school placement.<br></p> | | |
| What can I expect when I go to one of the waste management facilities? | What can I expect when I go to one of the waste management facilities? | Waste Facility Trip Tips<br><ul><li>County waste management facilities are generally busiest on Monday and Saturday mornings. To save time, schedule your visit on another day of the week or in the afternoon. You can help shorten the line-ups. Make sure you have a full load of waste materials before visiting a site; full loads mean fewer trips for you and shorter line-ups for everyone</li></ul><ul><li>Check what diversion programs the waste management facility has prior to visiting. Separate materials in your load or, if quantities permit, do separate loads for divertible materials. Divertible materials may qualify for a reduced tipping fee.</li></ul><ul><li>There is a minimum fee for disposal - avoid coming to the waste management facility with only small amounts.</li></ul><ul><li>Enter the scale on a green light, stop at the operator's window and roll down your window to talk to the operator. Declare the type of waste materials are being delivered and the source of the materials. Listen to instructions, if you are not clear on where materials go, ask for clarification. Drive to the designated unloading area(s) for your material type(s), different material types may require re-weighing.</li></ul><ul><li>Material not sorted properly into the designated diversion areas cause your entire load to be charged at the mixed waste rate.<br></li></ul><ul><li>Prior to leaving the site, vehicles must drive over the scale. The computerized weigh scale system calculates waste disposal charges. Payment is due prior to leaving the site. Failure to pay may result in landfill ban.<br></li></ul><div><a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=ab133ec8-4c3e-4f4e-8bf2-818b544120a0">Click here</a> or download the Simcoe County Collects app for more information about waste facilities including locations, hours of operation, acceptable materials and rate schedule. <br></div> | | |
| How is the Coronavirus (Covid-19) affecting my collection? | How is the Coronavirus (Covid-19) affecting my collection? | <p>Currently the Coronavirus (Covid-19) is not affecting curbside collection.<br></p><p>Should there be future collection interruptions due to the virus, the best way to stay informed would be to download the <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">'Simcoe County Collects' App </a>, sign up to <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">receive phone, text or email notifications</a> or follow us on Twitter @simcoecountycs<br></p><p><span style="font-size:1em;">P</span><span style="font-size:1em;">lease remember that all material should be </span><span style="font-size:1em;">set out curbside by 7 a.m. according to the </span><a href="/SolidWasteManagement/Pages/gro.aspx" style="font-size:1em;">new collection schedule</a><span style="font-size:1em;"> (implemented February 2020). </span><span style="font-size:1em;"></span><br></p> | | |
| I would like Waste Collection Reminders/Notifications | I would like Waste Collection Reminders/Notifications | <p>Get the new <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">'Simcoe County Collects' App</a> or if you prefer to receive service alerts & collection reminders via email, phone call, Twitter or iCal, <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">Sign up here</a><br></p><p>You can also follow us on <a title="Hyperlink to Twitter" href="mailto:Twitter@simcoecountyCS" target="_blank">Twitter@simcoecountyCS</a>. <br></p> | | |
| What day is my Waste and Recycling collection day? | What day is my Waste and Recycling collection day? | <p>To find out your collection day, simply type your address in the <a title="Link to Map for SWM Collection" href="https://opengis.simcoe.ca/" target="_blank">Solid Waste Collection Map</a> search bar, and click on your home on the map or contact <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=09c40132-72e7-4343-8dbc-a9320fadf5a6">Service Simcoe</a> for assistance. You may also wish to use the new <a title="Link to SWM Recollect Tool" href="/SolidWasteManagement/Pages/schedules.aspx" target="_blank">Collection Calendar Tool</a>.</p> | | |
| Reduced Load Restrictions | Reduced Load Restrictions | <p>The <a href="/TransportationEngineering/Documents/County%20of%20Simcoe%20Reduced%20Load%20Restrictions%202023.pdf#search=reduced%20load" target="_blank">reduced load</a> restriction period is yearly from March 1 to April 30. <br></p><p>Click <a href="/TransportationEngineering/Documents/County%20of%20Simcoe%20Reduced%20Load%20Restrictions%202023.pdf#search=reduced%20load">HERE</a> to view the list of affected roads in the County of Simcoe.<br></p> | | |
| What are Garbage collection Weather Cancellation Procedures? | What are Garbage collection Weather Cancellation Procedures? | <p>In the event of adverse weather conditions, it may be necessary to cancel some Curbside Collections. Residents will be advised via the <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">'Simcoe County Collects'</a> app or <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">email/phone notifications</a>. Updates can also be found on the main page of our <a href="/">website</a>. </p><p><span style="font-size:1em;">For further information please contact </span><a title="Hyperlink to Customer Service" href="/CustomerService/Pages/about.aspx" style="font-size:1em;">Service Simcoe</a><span style="font-size:1em;"> or follow us on
</span><a title="Hyperlink to Twitter" href="https://twitter.com/simcoecountycs" target="_blank" style="font-size:1em;">Twitter@simcoecountyCS</a><span style="font-size:1em;">. </span><br></p> | | |
| How do I dispose of large or bulky items? | How do I dispose of large or bulky items? | <p>The County of Simcoe operates a large or <a href="http://www.simcoe.ca/SolidWasteManagement/Pages/bulky.aspx">Bulky Item Collection Program </a>. For further information or to book an appointment for collection, please contact <a title="Hyperlink to Customer Service" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>. </p><p>Don't want to wait? Bulky items can be taken to a <a href="/SolidWasteManagement/Pages/locations.aspx">Waste Management Facility</a><br></p><p><a href="/CorporateCommunications/Pages/county-of-simcoe-to-reopen-additional-landfills-and-transfer-stations-and-expand-hours-starting-may-25.aspx"><span><font color="#0066cc"></font></span></a><br><br></p> | | |
| How do I dispose of my Leaf and Yard Waste/Christmas tree? | How do I dispose of my Leaf and Yard Waste/Christmas tree? | <p>The County of Simcoe offers curbside collection of <a href="/SolidWasteManagement/Pages/leaf.aspx">leaf and yard waste</a> in the Spring (4 weeks/zone), in the month of July, (2 weeks/zone) and again in the fall (4 weeks/zone).Please see your paper copy or the <a href="/SolidWasteManagement/Documents/2021%20-%202022%20WASTE%20COLLECTION%20CALENDAR%20v8%20FINAL%20for%20website.pdf">online version of our Waste Management Calendar</a> for your zone's collection weeks. <br></p><p><em><strong>A zone map to assist residents in determining their collection 'zone' can be found on the top of page 11 (</strong></em><em><strong>April</strong></em><em><strong>) in the 2023-2024 calendar.</strong></em></p><p><br><a href="/SolidWasteManagement/Pages/leaf.aspx" style="font-size:1em;">Christmas trees</a><span style="font-size:1em;"> are collected curbside* in the month of January (2 weeks/zone). </span></p><p><span style="font-size:1em;"></span><em style="font-size:1em;"><strong>*Please be advised that Christmas trees taken to the <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=ab133ec8-4c3e-4f4e-8bf2-818b544120a0">Waste Management Facilities</a> (landfills) are chargeable at the brush rate of $75/metric tonne.</strong></em><span style="font-size:1em;"> </span><span style="font-size:1em;"> </span><br></p><p><span style="font-size:1em;">Please contact </span><a title="Hyperlink to Customer Service" href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=367cebb9-76c5-4381-af8a-0fe1462081e9" target="_blank" style="font-size:1em;">Service Simcoe</a><span style="font-size:1em;"> for more information.</span><br><br></p> | | |
| What activities are permitted in the County Forests? | What activities are permitted in the County Forests? | <p>Various activities are permitted in many of the Simcoe County Forests. Some activities require permits, while many others are open for all to enjoy. For further information please visit the County of Simcoe <a title="Hyperlink to Forest Recreation Page" href="/Forestry/Pages/recreational.aspx">Forest Recreation Policy</a> or contact <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>.</p> | | |
| I would like a Waste Collection Calendar | I would like a Waste Collection Calendar | <p>Waste Collection Calendars are delivered by Canada Post (bulk mail) before the expiry of the current calendar. If you did not receive the 2023 Waste Management calendar by the end of December 2022 and you would like one mailed to you, please contact <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=09c40132-72e7-4343-8dbc-a9320fadf5a6">Service Simcoe</a>. <br></p><p>For your convenience, please know that our <em><strong>Simcoe County Collects app users</strong></em><strong> </strong>and residents that have signed up for <em><strong>waste reminders</strong></em><strong> </strong>on our website, have access to waste management information (including the Waste Management collection schedule) at their fingertips! </p><p>Please find links below if you would like to either: get the app; request waste reminder emails, phone calls or texts; or to print off a customized calendar based on your address.<br></p><ol style="list-style-type:decimal;"><li>View your customized collection schedule by downloading the app <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6" target="_blank">www.simcoe.ca/wastereminder</a> or search and download the 'Simcoe County Collects' app on <a href="https://can01.safelinks.protection.outlook.com/?url=https://play.google.com/store/apps/details?id%3Dca.simcoe.recollect.waste&data=04%7c01%7c%7cb39138b3c0364db44d7708d890c17ca3%7cbaae52565a7340f28c4d76f3ae971463%7c1%7c0%7c637418507974912258%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c1000&sdata=DRt1JSr/SbpVj/DLKWpMPszeNeZZ3csbaiqsW89sU%2B0%3D&reserved=0">Google Play</a> or the <a href="https://can01.safelinks.protection.outlook.com/?url=https://apps.apple.com/app/id1460808130&data=04%7c01%7c%7cb39138b3c0364db44d7708d890c17ca3%7cbaae52565a7340f28c4d76f3ae971463%7c1%7c0%7c637418507974922250%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c1000&sdata=Ol07/SnLOskXHeZXFExDARtwoO6x2UQJN44KD8bkXYM%3D&reserved=0">App store</a>, or</li><li>Print a customized calendar at <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">www.simcoe.ca/wastereminder</a> by doing the following:</li><ol style="list-style-type:lower-alpha;"><li>Enter your address and click 'search'</li><li>Close the 'Create a Reminder' pop up screen </li><li>Click on 'Get a Calendar'</li><li>You will then have a choice to add to your Google calendar / iCal or you can actually print your customized calendar/schedule on various formats. (If you would like the calendar to be larger, you can just change the <em>'number of months per page'</em> at the top.) </li></ol></ol><p>The <a href="/SolidWasteManagement/Documents/2023%20Waste%20Management%20Calendar.pdf" target="_blank">online version</a> of the current calendar is also always available to view.<br></p> | | |
| Why was my Waste, Organics or Recycling not collected? | Why was my Waste, Organics or Recycling not collected? | <p><span style="font-size:11pt;">O</span><span style="font-size:11pt;">ur goal is to pick up your material on your scheduled day each week. We </span><span style="font-size:11pt;">work </span><span style="font-size:11pt;">with our contractor to minimize impacts and assist residents in knowing what to do when misses do occur.</span></p><div style="box-sizing:border-box;font-family:"segoe ui", system-ui, "apple color emoji", "segoe ui emoji", sans-serif;font-size:14px;"><p><span class="ms-rteThemeFontFace-1"><span style="font-size:10pt;"><span style="font-size:11pt;"></span></span> <span style="font-size:11pt;">As always, please remember to place your materials out by 7 a.m. and leave out until 8 p.m. on your regular collection day. </span></span></p><p><span class="ms-rteThemeFontFace-1"><span class="ms-rteThemeFontFace-2 ms-rteFontSize-5"><strong>If your area (street/neighbourhood) is missed, please take the following steps:</strong></span></span></p><p><span class="ms-rteThemeFontFace-1">Leave material curbside, or set back<span style="font-size:11pt;"> out the following day by 7 a.m. and leave out until 8 p.m. (one extra day only) and contact Service Simcoe at 1-800-263-3199 or <a href="mailto:service@simcoe.ca" rel="noreferrer noopener" target="_blank" title="mailto:service@simcoe.ca" tabindex="-1">service@simcoe.ca</a> as soon as you observe that you have been missed so that we may assist . </span></span></p><span class="ms-rteThemeFontFace-1">The County communicates collection impacts for your specific location and updates on returns through the </span><a href="/SolidWasteManagement/Pages/schedules.aspx"><span class="ms-rteThemeFontFace-1">Simcoe County Collects app</span></a><span class="ms-rteThemeFontFace-1">, which is free to download on the App Store or GooglePlay. Notices are also posted on </span><a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=eaa48762-a3bc-4058-bc44-21ce878407e3" rel="noreferrer noopener" target="_blank" title="https://www.simcoe.ca/dpt/ccd/news" tabindex="-1"><span class="ms-rteThemeFontFace-1">simcoe.ca</span></a><span class="ms-rteThemeFontFace-1">.</span><br class="ms-rteThemeFontFace-1"><br class="ms-rteThemeFontFace-1"><a href="/SolidWasteManagement/Pages/gro.aspx" rel="noreferrer noopener" target="_blank" title="https://www.simcoe.ca/solidwastemanagement/pages/gro.aspx" tabindex="-1"><span class="ms-rteThemeFontFace-1">Click here</span></a><span class="ms-rteThemeFontFace-1"> for more tips and information on setting out waste to help increase timely and efficient collection.</span></div><div style="box-sizing:border-box;font-family:"segoe ui", system-ui, "apple color emoji", "segoe ui emoji", sans-serif;"><span class="ms-rteThemeFontFace-1 ms-rteFontSize-2"><br></span></div><h2><span class="ms-rteFontSize-2">Material not collected at your location only:<br></span></h2><h2><span class="ms-rteFontSize-2">(unrelated to service delays in area)</span><br></h2><p>If collection in your area was not delayed and you can see that your neighbourhood was collected, however your material was not, please know that Garbage, Organics or Recycling may be left behind for any number of reasons. Although this can be upsetting, there is often a reason for non-collection, and <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe</a> staff will help to determine next steps and resolution. Before reaching out, be sure to check: Is your material set out correctly? Was it out on time on your collection day? <br></p><p>Please visit the Solid Waste Management page for <a title="Hyperlink to SWM Curbside Information" href="/SolidWasteManagement/Pages/gro.aspx">Waste and Recycling Information and Set Out Guidelines</a> for more information. If you feel that your material met these requirements and should have been collected please contact
<a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>.<br></p><p><br><br></p> | | |
| Where can I buy Garbage Tags? | Where can I buy Garbage Tags? | <p>If your garbage cannot fit into your garbage cart (with lid closed) it must be bagged separately and placed 2 feet apart from other cart or objects with a garbage tag affixed.<br></p><p><strong><em>Maximum 5 tagged bags bi-weekly per property (in addition to your garbage cart) are permitted.</em></strong><br></p><p>At <a title="Hyperlink to Garbage Tag Outlets" href="/SolidWasteManagement/Pages/tags.aspx">Garbage Tags Outlets</a> you can find a list of garbage tag vendors in your area.<br></p><p><br><br></p> | | |
| Where can I get Recycling, Organics and Garbage Carts? | Where can I get Recycling, Organics and Garbage Carts? | <p><span style="font-size:1em;">Simcoe County residents <em>(excluding residents of</em></span><span style="font-size:1em;"><em> the cities of Barrie & Orillia)</em> were provided with a set of three (3) carts per registered household for use in the new <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=14f153f4-36eb-4915-8d7f-47756e9095e9">Automated Cart Collection</a> program that commenced November 1, 2021.</span></p><p><span style="font-size:1em;">Moving into a newly built home in the County of Simcoe or require assistance with existing carts at your new address? Please reach out to </span><a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx" style="font-size:1em;">Service Simcoe</a><span style="font-size:1em;"> </span><span style="font-size:1em;"></span><br></p><p><span style="font-size:1em;">More information about <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=1e2d4aa9-27cb-4328-8a6a-10115cc60b75">Collection Carts</a> can be found <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=1e2d4aa9-27cb-4328-8a6a-10115cc60b75">HERE</a><br></span></p><p><span style="font-size:1em;"><br></span></p><p><br></p> | | |
| What do I do with my Hazardous Waste? | What do I do with my Hazardous Waste? | <p>The County of Simcoe has extensive programs in place to help residents dispose of their Hazardous Waste responsibly. Please visit Solid Waste Management's <a title="Hyperlink to SWM HHW Page" href="/SolidWasteManagement/Pages/hazardous.aspx">Household Hazardous Waste Information Page</a> for further information or alternatively, you may wish to visit the <a href="https://rpra.ca/find-a-collection-site/">Resource Productivity & Recovery Authority</a> website.<br></p> | | |
| Where are the Landfill Sites? | Where are the Landfill Sites? | <p>There are currently eight sites residents of Simcoe County can access to dispose of materials. Please go to
<a title="Hyperlink to SWM Landfill Page" href="/SolidWasteManagement/Pages/locations.aspx">Landfill Sites and Transfer Stations</a> to find the one most convenient to you, including the hours of operation. <br><br></p><p><br><br></p> | | |
| Bags and Backpacks | Bags and Backpacks | <p>Passengers with bags or backpacks are asked to be considerate of other passengers while manoeuvring on and off the bus. While seated, bags should be held on the passenger's lap. Bags, backpacks and other personal items may not occupy a seat or block aisles and exits.</p> | | |
| When can the bike racks be used? | When can the bike racks be used? | The bike racks are available on all buses and can be used at any time. They can hold two bicycles and are available on a first-come, first-served basis. If the bike rack is full, bicycles may be permitted on the bus at the discretion of the operator providing there is space on the bus. | | |
| How do I contact my Municipal Office? Or I have a questions about my property taxes. | How do I contact my Municipal Office? Or I have a questions about my property taxes. | <p>Local Municipalities have information on your property taxes. Please visit our <a title="Hyperlink to Municipalities Information" href="/Clerks/Pages/municipalpartners.aspx">Municipal Partners Page</a> for contact information. If you are not sure which Municipality you reside in, please contact <a title="Hyperlink to Customer Service" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>.</p> | | |
| I have a question about Tenders? | I have a question about Tenders? | <p>The County of Simcoe's <a title="Hyperlink to PF&P" href="/ProcurementFleetandProperty/Pages/bid-opportunities.aspx">Procurement, Fleet and Property Department</a> manage all Tender Opportunities.</p> | | |
| Buggies and Large Articles | Buggies and Large Articles | <p>When there is space and when other passengers will not be affected, shopping buggies and other large articles may be allowed on the bus at the operator's discretion. The operator has the authority to refuse such objects at any time that he/she feels safety may be compromised.</p> | | |
| Courtesy and Priority Seating | Courtesy and Priority Seating | <p>Seating areas at the front of the bus on either side of the aisle are designated for passengers with greater need of a seat. It is a requirement under the Accessibility for Ontarians with Disabilities Act (AODA).</p><p><strong>Priority Seating</strong></p><p><strong><img src="/Transit/PublishingImages/priority.jpg" alt="" style="margin:5px;" /></strong> </p><p>Priority Seating is for the use of passengers with a disability. These seats are located close to the front of the vehicle. Customers are expected to respect and obey the purpose of the designated seating area, which means: if you are sitting in one of these designated seats, you MUST vacate the seat for a passenger with a disability. </p><p><strong>Please note:</strong></p><ul style="list-style-type:disc;"><li>A person with a disability occupying a Priority seat is not required to move for another customer with a disability. Use of these seats is on a first come-first served basis.</li><li>You are not required or expected to leave a transit vehicle in order to make room for a customer with a disability.</li><li>Bus drivers/operators will not intervene to enforce the requirement. We ask, however, that you show consideration for those whose need is greater than your own.</li></ul><p><strong>Courtesy Seating</strong></p><p><img src="/Transit/PublishingImages/courtesy.jpg" alt="" style="margin:5px;" /> </p><p>Courtesy Seating is intended to provide additional seating for people who will benefit from having a seat near the front of the vehicle including:</p><ul style="list-style-type:disc;"><li>seniors</li><li>expectant mothers</li><li>adults traveling with infants or small children, or</li><li>any other passenger who may benefit from a seat</li></ul><p>If you are sitting in one of these designated seats, please respect its purpose and give up your seat to those who need it.</p><p><strong>Please note:</strong></p><p>Drivers/operators will not enforce this requirement or intervene in any dispute related to Courtesy Seating. We ask, however, that you respect this designated seating area and show consideration for those whose need is greater than your own.</p> | | |
| How much does it cost to use the bike racks? | How much does it cost to use the bike racks? | <p>There is no additional cost for using the bike racks – only the regular bus <a href="/Transit/Pages/Fare-Information.aspx">fare</a> applies.</p> | | |
| Dangerous Items, Materials or Carrying Containers | Dangerous Items, Materials or Carrying Containers | <p>For the safety of the public, firearms and other weapons are not permitted on County of Simcoe Transit vehicles, shelters or stops. Toxic, flammable or hazardous substances or materials are not permitted with the exception of medically necessary materials. Individuals found with these items in their possession may be asked to leave the bus or County of Simcoe Transit property. If the item is deemed as a threat to others, the proper authorities will be notified.</p> | | |
| What bicycles can be used? | What bicycles can be used? | <p>The rack is equipped to carry a conventional bicycle with a wheel diameter of at least 20 inches to a maximum of 29 inches and a maximum width of 2.35 inches for bicycle frames with a wheel base of less than 44 inches. Tricycles, motorized bicycles and bicycles with child carriers, trailers or that have mounted equipment on them are not permitted on the bike rack. Bicycles must weigh less than 55lbs. (25kg)</p> | | |
| Food and Beverages | Food and Beverages | <p>If you are going to eat or drink while riding Linx, please be tidy and take your garbage with you to properly dispose of in a garbage or recycling bin. Alcoholic beverages are prohibited on the bus and in all Transit shelters.</p> | | |
| How the LINX Card Works | How the LINX Card Works | <p>To save money use the LINX Card which is an electronic, <strong>reloadable</strong> transit fare card that helps make travelling on transit easy and convenient. Linx Transit money is loaded on to the Linx Card and when you use the card on the bus, the Adult fare will be discounted 10% and Seniors/Students will receive a discount of 15% in transit cash. </p> | | |
| What if I forget my bicycle on the bike rack? | What if I forget my bicycle on the bike rack? | <p>Call Lost and Found at
705-735-6901 as soon as possible. County of Simcoe is not responsible for bikes
stolen from or damaged on the bus bike rack.</p> | | |
| Using your Linx Card | Using your Linx Card | <p>Step 1: Ensure you have the appropriate Card, <strong>Adult</strong> or <strong>Student / Senior</strong>. Once you have money loaded on the card, just tap, hold on the Linx card reader and GO. Tap, hold and GO when exiting the bus. Students must present valid ID when boarding the bus.</p> | | |
| How do I register my Linx CARD? | How do I register my Linx CARD? | <p>Cards can be registered and reloaded at <a href="/Transit/Pages/Redirect-Smart-Card-Reload.aspx">Linx CARD portal</a>.</p> | | |
| Is there a fee for registering my Linx CARD or re-loading online? | Is there a fee for registering my Linx CARD or re-loading online? | <p>No. There is no fee to register or re-load on the website. The website is a convenient way for customers to be able to re-load cash in advance to always have your fare ready when you need it.</p> | | |
| What if I forget my password | What if I forget my password | <p>You can reset your password on your account through the linx.simcoe.ca website. You will need your email address that you registered the card with.</p> | | |
| How do I update my account information? | How do I update my account information? | <p>Information can be updated at any time that you are in your online account. </p> | | |
| How will I know when my Linx CARD balance is low or expiring? | How will I know when my Linx CARD balance is low or expiring? | <p>When you register and sign up, you can manage your balance online or you can ask the driver for a print out of your remaining passes.</p> | | |
| What if I do not have access to a computer or do not want to use a credit card online to re-load my card? | What if I do not have access to a computer or do not want to use a credit card online to re-load my card? | <p>The website is a secure payment website. We understand that some people may not wish to re-load the card online. The Customer Service location the County of Simcoe – Administration Centre or Springwater Public Library will assist you in loading the Linx card.</p> | | |
| I have lost my Linx CARD. What can I do? | I have lost my Linx CARD. What can I do? | <p>You will need to call Customer Service at 1-800-263-3199 during business hours to have your card deactivated or you may go to the transit web site, log onto your account and click 'lost/stolen". <strong>You must have registered your card in order to do this. </strong></p><p>Once your Linx Card is deactivated and the balance can be transferred from your pervious Linx Card to your new card by Customer Service, you will be contacted by Customer Service and notified when to pick up your new Linx Card at the County of Simcoe – Administration Centre at 1110 Highway 26, Midhurst. </p><p>The County of Simcoe is not responsible for lost, stolen or misplaced cards. </p><p>It may take up to 24-48 hours after your report your card lost or stolen for the block to take effect and replacement ready for pick-up. The County of Simcoe is not responsible for any use of your card or fare products before the block takes effect.</p><p><strong>Unregistered cards cannot be blocked or replaced. </strong>Your fare products remain valid and the pass/stored value can be used.</p> | | |
| Keep Aisles Clear | Keep Aisles Clear | <p>Travelling with bags, parcels, laptops, strollers or other items is acceptable on Linx, but please remember to keep them tucked away as much as possible to keep aisles clear so people can move through the bus safely and easily. Please keep free seats clear of items and available for someone to use.</p> | | |
| Refunds? | Refunds? | <p>You may request a refund from the County of the funds that are loaded in your MY Linx Account. A processing fee equal to 4% of the total value or minimum $5.00 to be refunded will apply to all refunds. Contact Simcoe County Customer Service. </p> | | |
| Linx Bike and Ride | Linx Bike and Ride | <p>Bike racks are available on all Linx buses. They're free, easy to use and have instruction labels to help you load your bike, but before you use the bike rack please familiarize yourself with the instructions below.</p><p>Before the bus arrives, please remove any loose items from your bike such as water bottle or bike lock. Wait for the bus at the designated bus stop. Alert the bus operator that you want to load or unload your bike. Allow other passengers to unload their bike before loading yours. If there are no other bicycles on the rack, use the space closest to <span style="font-size:1em;">the bus.</span></p><h3>Bicycle Eligibility:<br></h3><p><span data-contrast="auto" lang="EN-CA">The LINX’s bicycle rack has a max capacity of two bicycles, which cannot exceed 65 inches wide individually. Tire width cannot exceed 2.3 inches. Bicycles must have wheel sizes that fit within 20 to 29 inches and a wheel base up to 44 inches. Bicycles may weigh up to 55 lbs. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span><br></p><h3>Loading the rack:<br></h3><p>While holding your bike with one hand, squeeze the handle to release the latch and lower the rack. Place the wheels in the wheel slots (a label tells you where the front wheel goes). Steady the bike, and raise the support arm over the front tire as high as it will go, but not over the frame or fender. <em>Note: You are responsible for properly securing your bike to the rack. Please do not chain or lock your bike to the rack.</em></p><h3>Unloading the rack:</h3><p>To unload your bike, raise the support arm off the tire and move it down and out of the way. Lift your bike from the rack. If the rack is empty, and no one else is waiting to load a bike, fold up the rack until it locks in place. Carry your bike off the roadway to the sidewalk. Signal to the operator that you are clear of the bus.<br></p><p><br></p><p>Click image for more information regarding <a href="/Transit/Documents/LINX%20-%20Bike%20Racks.pdf" target="_blank">LINX Bike Racks</a>:<br></p><p><a href="/Transit/Documents/LINX%20-%20Bike%20Racks.pdf" target="_blank"><img src="/Transit/PublishingImages/LINX%20-%20Bike%20Racks.jpg" alt="" style="margin:5px;width:614px;" /></a><br></p><p><br></p> | | |
| Lost and Found | Lost and Found | <p> All lost items that are found by transit staff will be kept up to 30 days. If you believe you lost an item on the bus, contact County of Simcoe at 705-735-6901.</p><p>Linx is not responsible for lost, stolen or damaged SC Linx Cards. The owner is responsible for replacing these items at their expense.</p> | | |
| Noise | Noise | <p>Talking on your cell phone is acceptable behaviour while riding the bus, but keeping your conversation quiet means you aren't sharing it with the rest of the bus. For your own privacy and for the courtesy of other passengers, please keep your voice quiet.</p><p>Passengers using audio/visual equipment are asked to use earphones and adjust the volume accordingly so as to not disturb other passengers or the operator, and as determined by the operator.</p> | | |
| Operator | Operator | <p>Exercise courtesy towards the driver and passengers alike. Refrain from engaging the driver in unnecessary chit-chat when the bus is in motion. Do not 'hover' behind or beside the driver's seated area.</p><p>Operators have the authority to deny passengers the right to board vehicles or remove any passenger who may be causing a disturbance or damaging the vehicle.</p> | | |
| Recreational Gear | Recreational Gear | <p>Passengers on Linx vehicles and at shelters or stops are not permitted to wear inline skates or roller skates or to use skateboards. These items should be removed and safely held at all times to prevent them from becoming a hazard. Ice skates should have ice guards or be properly enclosed in a bag. Large recreational items likely to inconvenience or jeopardize the safety of other passengers, such as bicycles, will not be permitted on buses.</p> | | |
| Respectful Behaviour Required | Respectful Behaviour Required | <p>Operators have the authority to deny passengers the right to board vehicles or remove any passenger who may be causing a disturbance or damaging the vehicle. Respectful behaviour includes but is not limited to the following:</p><ul style="list-style-type:disc;"><li>Shirts and shoes must be worn while riding a Linx Transit bus.</li><li>Passengers must refrain from using profanity.</li><li>Riders my not interact rudely with the operator and other passengers or behave in an aggressive or intimidating manner.</li><li>No horseplay is permitted, and feet are to be kept off of seats.</li></ul> | | |
| School Bus Cancellations | School Bus Cancellations | <p>Service will continue if the area school buses are cancelled. Linx is an important public service and every effort is made to maintain service during winter months. If service is not possible due to severe weather, notices will be posted to the public via the <a href="/Transit/Pages/Service-Alerts.aspx">Service Alerts</a> page.</p> | | |
| Service Animals and Pets | Service Animals and Pets | <p>Passengers who require the support of a service animal are permitted to bring their service animal on to the Linx bus. For the safety of all passengers, service animals must be securely leashed and under the care and control of the owner at all times. An operator may ask for confirmation of service animal certification. When service animals are present, please remember:</p><ul style="list-style-type:disc;"><li>Do not distract or interact with the animal. It is a working animal and must pay attention at all times.</li><li>Be aware of the service animal and give it enough space, and avoid stepping on or bumping the animal.</li><li>Respect the other person's need for the animal.</li></ul><p><strong>Note:</strong> Non-service animals and pets are permitted on Linx vehicles provided they are in an animal transportation device. </p> | | |
| Smoking | Smoking | <p>Smoking is strictly prohibited on any Linx vehicles and all Simcoe County property.</p> | | |
