Sign In
Skip Navigation LinksSimcoe County > Frequently Asked Questions Search

Frequently Asked Questions Search



I would like a Waste Collection Calendar?I would like a Waste Collection Calendar?<p>Waste collection Calendars are mailed out by Canada Post before the expiry of your currently 2018 calendar which runs to the end of January.  In the meantime you may view the <a title="2019 Calendar" href="/SolidWasteManagement/Documents/2019%20Waste%20Collection%20Calendar%20FINAL%20no%20crop%20marks%20for%20web.pdf">2019 Calendar</a>. </p>
What are Garbage collection Weather Cancellation Procedures?What are Garbage collection Weather Cancellation Procedures?<p>​In the event of adverse weather conditions, it may be necessary to cancel some Curbside Collections.  Should this occur the Collection Contractor will automatically collect double limits on the next regular collection day.  The County of Simcoe will post Collection Cancellations under <a title="Hyperlink to Advisory Notices" href="/CustomerService/Pages/advisories.aspx">Advisory Notices</a>.  For further information please contact <a title="Hyperlink to Customer Service" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>  or follow us on <a title="Hyperlink to Twitter" href="" target="_blank">Twitter@simcoecountyCS</a>.</p>
Why was my Waste, Organics or Recycling not collected?Why was my Waste, Organics or Recycling not collected?<p>Garbage, Organics or Recycling may be left behind for a number of reasons.  Although this is upsetting there is usually a reason and <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>​ will help to resolve this for you. Is your material set out correctly?  Was it out on time on your collection day?  Is it overweight or contains ineligible material or not properly sorted?  Please go to the Solid Waste Management page for <a title="Hyperlink to SWM Curbside Information" href="/SolidWasteManagement/Pages/gro.aspx">Waste and Recycling Information and Set Out Guidelines</a> for more information.  If you feel your garbage met these requirements and should have been collected please contact <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe.</a>​</p>
Where are the Landfill Sites?Where are the Landfill Sites?<p>There are currently eight sites which residents of Simcoe County can access to dispose of materials.  Please go to <a title="Hyperlink to SWM Landfill Page" href="/SolidWasteManagement/Pages/locations.aspx">Landfill Sites and Transfer Stations</a> to find the one most convenient to you, including the hours of operation. </p>
How do I dispose of Leaf and Yard waste?How do I dispose of Leaf and Yard waste?<p>The County of Simcoe now offers nine curbside collections a year, four in the Spring and five in the Fall.  Please check the Solid Waste Management <a title="Hyperlink to Leaf and Yard Collections" href="/SolidWasteManagement/Pages/leaf.aspx">Leaf and Yard Waste Collection Information</a>, or contact <a title="Hyperlink to Customer Service" href="/CustomerService">Service Simcoe</a>.​</p>
Where can I get recycling bins or green organics bins?Where can I get recycling bins or green organics bins?<p>Blue and grey bins recycling bins are $5 each and green organics bins are $15 each.  All are available for purchase at all <a title="Hyperlink to SWM Landfill Page" href="/SolidWasteManagement/Pages/locations.aspx">County Landfill Sites and Transfer Stations</a>.  There is usually ample inventory at all locations but please contact <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe</a> prior to your visit to avoid disappointment.  New residents find out more about the New Residents'  Program by contacting <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe</a> .​</p>
How do I dispose of large or bulky items?How do I dispose of large or bulky items?<p>The County of Simcoe operates a large or bulky item collection program during the summer.  For further information or to book an appointment for collection, please visit <a href="/SolidWasteManagement/Pages/bulky.aspx"></a> or contact <a title="Hyperlink to Customer Service" href="/CustomerService/Pages/about.aspx">Service Simcoe</a> directly.​</p>
What activities are allowed in the County Forests?What activities are allowed in the County Forests?<p>Various activities are allowed in some of the County Forests.  Some activities require permits.  For further information please visit the County of Simcoe <a title="Hyperlink to Forest Recreation Page" href="/Forestry/Pages/recreational.aspx">Forest Recreation Policy</a> or contact <a title="Hyperlink to Customer Service Page" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>​.</p>
Where can I buy Garbage Tags?Where can I buy Garbage Tags?<p>Garbage tags can be used to place out extra bags of garbage for Curbside Collection in all Municipalities.  At <a title="Hyperlink to Garbage Tag Outlets" href="/SolidWasteManagement/Pages/tags.aspx">Garbage Tags Outlets</a> you may find a list of vendors in your area.</p>
What do I do with my Hazardous Waste?What do I do with my Hazardous Waste?<p>The County of Simcoe has extensive programs in place to help residents dispose of their Hazardous Waste responsibly.  Please visit Solid Waste Management's <a title="Hyperlink to SWM HHW Page" href="/SolidWasteManagement/Pages/hazardous.aspx">Household Hazardous Waste Information Page</a> for further information or alternatively you may visit the Stewardship Ontario Website at <a title="Hyperlink to Make the Drop Ontario Stewardship Page" href="" target="_blank"></a>​.</p>
I would like waste collection reminders sent directly to my email or phone.I would like waste collection reminders sent directly to my email or phone.<p>You may register through our <a title="Hyperlink to SWM Recollect Tool" href="/SolidWasteManagement/Pages/schedules.aspx">Waste Collection Tool</a> for email alerts, collection reminders to your telephone or calendar, or receive a phone message.  Or follow us on <a title="Hyperlink to Twitter" href="" target="_blank">Twitter@simcoecountyCS</a>.​</p>
What day is my Waste and Recycling collection day?What day is my Waste and Recycling collection day?<p>​To find out your collection day please insert your address in the <a title="Link to Map for SWM Collection" href="" target="_blank">Solid Waste Collection Map</a> or contact Customer Service. You may also wish to use the new <a title="Link to SWM Recollect Tool" href="/SolidWasteManagement/Pages/schedules.aspx" target="_blank">Collection Calendar Tool</a>.</p>
Bags and BackpacksBags and Backpacks<p>​Passengers with bags or backpacks are asked to be considerate of other passengers while manoeuvring on and off the bus. While seated, bags should be held on the passenger's lap. Bags, backpacks and other personal items may not occupy a seat or block aisles and exits.</p>
When can the bike racks be used?When can the bike racks be used?​The bike racks are available on all buses and can be used at any time. They can hold two bicycles and are available on a first-come, first-served basis. If the bike rack is full, bicycles may be permitted on the bus at the discretion of the operator providing there is space on the bus.
How do I contact my Municipal Office? Or I have a questions about my property taxes.How do I contact my Municipal Office? Or I have a questions about my property taxes.<p>Please visit our <a title="Hyperlink to Municipalities Information" href="/Clerks/Pages/municipalpartners.aspx">Municipal Partners Page</a> for contact information. Local Municipalities have information on your property taxes.  If you are not sure which Municipality you are in please contact <a title="Hyperlink to Customer Service" href="/CustomerService/Pages/about.aspx">Service Simcoe</a>.​</p>
I have a question about Tenders?I have a question about Tenders?<p>The County of Simcoe's <a title="Hyperlink to PF&P" href="/ProcurementFleetandProperty/Pages/bid-opportunities.aspx">Procurement, Fleet and Property Department</a> manage all Tender Opportunities.​</p>
Buggies and Large ArticlesBuggies and Large Articles<p>​When there is space and when other passengers will not be affected, shopping buggies and other large articles may be allowed on the bus at the operator's discretion. The operator has the authority to refuse such objects at any time that he/she feels safety may be compromised.</p>
Courtesy and Priority SeatingCourtesy and Priority Seating<p>Seating areas at the front of the bus on either side of the aisle are designated for passengers with greater need of a seat. It is a requirement under the Accessibility for Ontarians with Disabilities Act (AODA).</p><p><strong>Priority Seating</strong></p><p><strong><img src="/Transit/PublishingImages/priority.jpg" alt="" style="margin:5px;" /></strong> </p><p>Priority Seating is for the use of passengers with a disability. These seats are located close to the front of the vehicle. Customers are expected to respect and obey the purpose of the designated seating area, which means: if you are sitting in one of these designated seats, you MUST vacate the seat for a passenger with a disability. </p><p><strong>Please note:</strong></p><ul style="list-style-type:disc;"><li>A person with a disability occupying a Priority seat is not required to move for another customer with a disability. Use of these seats is on a first come-first served basis.</li><li>You are not required or expected to leave a transit vehicle in order to make room for a customer with a disability.</li><li>Bus drivers/operators will not intervene to enforce the requirement. We ask, however, that you show consideration for those whose need is greater than your own.</li></ul><p><strong>Courtesy Seating</strong></p><p><img src="/Transit/PublishingImages/courtesy.jpg" alt="" style="margin:5px;" /> </p><p>Courtesy Seating is intended to provide additional seating for people who will benefit from having a seat near the front of the vehicle including:</p><ul style="list-style-type:disc;"><li>seniors</li><li>expectant mothers</li><li>adults traveling with infants or small children, or</li><li>any other passenger who may benefit from a seat</li></ul><p>If you are sitting in one of these designated seats, please respect its purpose and give up your seat to those who need it.</p><p><strong>Please note:</strong></p><p>Drivers/operators will not enforce this requirement or intervene in any dispute related to Courtesy Seating. We ask, however, that you respect this designated seating area and show consideration for those whose need is greater than your own.</p>
How much does it cost to use the bike racks?How much does it cost to use the bike racks?<p>​There is no additional cost for using the bike racks – only the regular bus <a href="/Transit/Pages/Fare-Information.aspx">fare</a> applies.</p>
Dangerous Items, Materials or Carrying ContainersDangerous Items, Materials or Carrying Containers<p>​For the safety of the public, firearms and other weapons are not permitted on County of Simcoe Transit vehicles, shelters or stops. Toxic, flammable or hazardous substances or materials are not permitted with the exception of medically necessary materials. Individuals found with these items in their possession may be asked to leave the bus or County of Simcoe Transit property. If the item is deemed as a threat to others, the proper authorities will be notified.</p>
What bicycles can be used?What bicycles can be used?<p>​The rack is equipped to carry a conventional bicycle with a wheel diameter of at least 20 inches to a maximum of 29 inches and a maximum width of 2.35 inches for bicycle frames with a wheel base of less than 44 inches. Tricycles, motorized bicycles and bicycles with child carriers, trailers or that have mounted equipment on them are not permitted on the bike rack. Bicycles must weigh less than 55lbs. (25kg)</p>
Food and BeveragesFood and Beverages<p>​If you are going to eat or drink while riding Linx, please be tidy and take your garbage with you to properly dispose of in a garbage or recycling bin. Alcoholic beverages are prohibited on the bus and in all Transit shelters.</p>
How the LINX Card WorksHow the LINX Card Works<p>To save money use the LINX Card which is an electronic, <strong>reloadable</strong> transit fare card that helps make travelling on transit easy and convenient. Linx Transit money is loaded on to the Linx Card and when you use the card on the bus, the Adult fare will be discounted 10% and Seniors/Students will receive a discount of 15% in transit cash.  </p>
What if I forget my bicycle on the bike rack?What if I forget my bicycle on the bike rack?<p>Call Lost and Found at 705-735-6901 as soon as possible. County of Simcoe is not responsible for bikes stolen from or damaged on the bus bike rack.</p>
Using your Linx CardUsing your Linx Card<p>​Step 1: Ensure you have the appropriate Card, <strong>Adult</strong> or <strong>Student / Senior</strong>. Once you have money loaded on the card, just tap, hold on the Linx card reader and GO. Tap, hold and GO when exiting the bus. Students must present valid ID when boarding the bus.</p>
How do I register my Linx CARD?How do I register my Linx CARD?<p>Cards can be registered and reloaded at <a href="/Transit/Pages/Redirect-Smart-Card-Reload.aspx">Linx CARD portal</a>.</p>
Is there a fee for registering my Linx CARD or re-loading online?Is there a fee for registering my Linx CARD or re-loading online?<p>​No.  There is no fee to register or re-load on the website.   The website is a convenient way for customers to be able to re-load cash in advance to always have your fare ready when you need it.</p>
What if I forget my passwordWhat if I forget my password<p>You can reset your password on your account through the website. You will need your email address that you registered the card with.</p>
How do I update my account information?How do I update my account information?<p>​Information can be updated at any time that you are in your online account. </p>
How will I know when my Linx CARD balance is low or expiring?How will I know when my Linx CARD balance is low or expiring?<p>​When you register and sign up, you can manage your balance online or you can ask the driver for a print out of your remaining passes.</p>
What if I do not have access to a computer or do not want to use a credit card online to re-load my card?What if I do not have access to a computer or do not want to use a credit card online to re-load my card?<p>The website is a secure payment website. We understand that some people may not wish to re-load the card online. The Customer Service location the County of Simcoe – Administration Centre or Springwater Public Library will assist you in loading the Linx card.</p>
I have lost my Linx CARD. What can I do?I have lost my Linx CARD. What can I do?<p>You will need to call Customer Service at 1-800-263-3199 during business hours to have your card deactivated or you may go to the transit web site, log onto your account and click 'lost/stolen". <strong>You must have registered your card in order to do this. </strong></p><p>Once your Linx Card is deactivated and the balance can be transferred from your pervious Linx Card to your new card by Customer Service, you will be contacted by Customer Service and notified when to pick up your new Linx Card at the County of Simcoe – Administration Centre at 1100 Highway 26.  </p><p>The County of Simcoe is not responsible for lost, stolen or misplaced cards. </p><p>It may take up to 24-48 hours after your report your card lost or stolen for the block to take effect and replacement ready for pick-up. The County of Simcoe is not responsible for any use of your card or fare products before the block takes effect.</p><p><strong>Unregistered cards cannot be blocked or replaced. </strong>Your fare products remain valid and the pass/stored value can be used.</p>
Keep Aisles ClearKeep Aisles Clear<p>​Travelling with bags, parcels, laptops, strollers or other items is acceptable on Linx, but please remember to keep them tucked away as much as possible to keep aisles clear so people can move through the bus safely and easily. Please keep free seats clear of items and available for someone to use.</p>
Refunds?Refunds?<p>​You may request a refund from the County of the funds that are loaded in your MY Linx Account.  A processing fee equal to 4% of the total value or minimum $5.00 to be refunded will apply to all refunds. Contact Simcoe County Customer Service.  </p>
Linx Bike and RideLinx Bike and Ride<p>Bike racks are available on all Linx buses. They're free, easy to use and have instruction labels to help you load your bike, but before you use the bike rack please familiarize yourself with the instructions below.</p><p>Before the bus arrives, please remove any loose items from your bike such as water bottle or bike lock. Wait for the bus at the designated bus stop. Alert the bus operator that you want to load or unload your bike. Allow other passengers to unload their bike before loading yours. If there are no other bicycles on the rack, use the space closest to the bus.</p><h3>Loading the rack:</h3><p>While holding your bike with one hand, squeeze the handle to release the latch and lower the rack. Place the wheels in the wheel slots (a label tells you where the front wheel goes). Steady the bike, and raise the support arm over the front tire as high as it will go, but not over the frame or fender. <em>Note: You are responsible for properly securing your bike to the rack. Please do not chain or lock your bike to the rack.</em></p><h3>Unloading the rack:</h3><p>To unload your bike, raise the support arm off the tire and move it down and out of the way. Lift your bike from the rack. If the rack is empty, and no one else is waiting to load a bike, fold up the rack until it locks in place. Carry your bike off the roadway to the sidewalk. Signal to the operator that you are clear of the bus.</p>
Lost and FoundLost and Found<p> All lost items that are found by transit staff will be kept up to 30 days. If you believe you lost an item on the bus, contact County of Simcoe at 705-735-6901.</p><p>Linx is not responsible for lost, stolen or damaged SC Linx Cards. The owner is responsible for replacing these items at their expense.​</p>
NoiseNoise<p>Talking on your cell phone is acceptable behaviour while riding the bus, but keeping your conversation quiet means you aren't sharing it with the rest of the bus. For your own privacy and for the courtesy of other passengers, please keep your voice quiet.</p><p>Passengers using audio/visual equipment are asked to use earphones and adjust the volume accordingly so as to not disturb other passengers or the operator, and as determined by the operator.</p>
OperatorOperator<p>Exercise courtesy towards the driver and passengers alike. Refrain from engaging the driver in unnecessary chit-chat when the bus is in motion. Do not 'hover' behind or beside the driver's seated area.</p><p>Operators have the authority to deny passengers the right to board vehicles or remove any passenger who may be causing a disturbance or damaging the vehicle.</p>
Recreational GearRecreational Gear<p>Passengers on Linx vehicles and at shelters or stops are not permitted to wear inline skates or roller skates or to use skateboards. These items should be removed and safely held at all times to prevent them from becoming a hazard. Ice skates should have ice guards or be properly enclosed in a bag. Large recreational items likely to inconvenience or jeopardize the safety of other passengers, such as bicycles, will not be permitted on buses.</p>
Respectful Behaviour RequiredRespectful Behaviour Required<p>Operators have the authority to deny passengers the right to board vehicles or remove any passenger who may be causing a disturbance or damaging the vehicle. Respectful behaviour includes but is not limited to the following:</p><ul style="list-style-type:disc;"><li>Shirts and shoes must be worn while riding a Linx Transit bus.</li><li>Passengers must refrain from using profanity.</li><li>Riders my not interact rudely with the operator and other passengers or behave in an aggressive or intimidating manner.</li><li>No horseplay is permitted, and feet are to be kept off of seats.</li></ul>
School Bus CancellationsSchool Bus Cancellations<p>​Service will continue if the area school buses are cancelled. Linx is an important public service and every effort is made to maintain service during winter months. If service is not possible due to severe weather, notices will be posted to the public via the <a href="/Transit/Pages/Service-Alerts.aspx">Service Alerts</a> page.</p>
Service Animals and PetsService Animals and Pets<p>​Passengers who require the support of a service animal are permitted to bring their service animal on to the Linx bus. For the safety of all passengers, service animals must be securely leashed and under the care and control of the owner at all times. An operator may ask for confirmation of service animal certification. When service animals are present, please remember:</p><ul style="list-style-type:disc;"><li>Do not distract or interact with the animal. It is a working animal and must pay attention at all times.</li><li>Be aware of the service animal and give it enough space, and avoid stepping on or bumping the animal.</li><li>Respect the other person's need for the animal.</li></ul><p><strong>Note:</strong> Non-service animals and pets are permitted on Linx vehicles provided they are in an animal transportation device. </p>
SmokingSmoking<p>​Smoking is strictly prohibited on any Linx vehicles and all Simcoe County property.</p>
Storage of Assistive Devices or Mobility AidsStorage of Assistive Devices or Mobility Aids<p>​Where room is available and safe storage is possible, transit operators will ensure assistive devices/mobility aids are safely stored and secured within the bus.</p><p>Walkers, canes, etc. should never obstruct the free flow or safety of other passengers in the aisle or entrance/exit area of buses. Persons using crutches, walkers, or other mobility aides are requested to fold or stow the aid in a safe place and out of the way.</p><p>The bus has at least two seats that fold up. This area can be used by passengers traveling with strollers.</p><p>The bus operator will fold and unfold these seats as required. However, should this seating area be marked as Priority Seating and a passenger with a disability boards the bus, they will be given priority for this space.</p>
StrollersStrollers<p>The boarding and unloading of a stroller is the responsibility of the passenger. For the safety and well-being of young children in strollers, as well as other passengers and the operator, these guidelines must be followed:</p><ul style="list-style-type:disc;"><li>Passengers may park strollers in the wheelchair accessible area only if the area is NOT required by priority passengers. If space allows, seats should be flipped up so that the stroller can be parked out of the aisle. Passengers with strollers must vacate these seats if they are requested to do so by passengers with priority requirements.</li><li>If the front seats are unavailable, passengers with strollers are asked to move to the rear of the bus. Once the stroller is parked, passengers should lock the wheels of the stroller and remain in firm control of it at all times.</li><li>The stroller should not obstruct the aisle or impede the flow of passengers.</li><li>Strollers too large to fit comfortably down the centre aisle, or that result in passengers not being able to access seats or exits, must be folded and stowed at the front or back of the bus as space permits.</li><li>If a stroller must be folded, children should be seated or held securely on an adult's lap.</li><li>Play buggies, plastic pull-along carts and wagons are not permitted at any time.</li><li>Strollers may be denied if they will limit passenger access once on board the bus. Passengers should be aware that if the bus cannot accommodate their stroller, they may need to wait for a later bus or choose an alternate form of transportation.​</li></ul>
What does my accommodation cover?What does my accommodation cover?<p>​Accommodation covers room and board.</p>
What additional costs are associated with living in a Long Term Care Home?What additional costs are associated with living in a Long Term Care Home?<p>Advanced services are available to residents at their expense:  hair, barber, pharmacy, non-prescription medication, prescription co-payments, over-the-counter (OTC) medication, preferred personal care products, outings and assistive devices and associated costs, etc.  Non-prescribed powder products are not permitted in County of Simcoe Long Term Care Homes.​<br></p>
Do the Long Term Care Homes permit consumption of Alcohol?Do the Long Term Care Homes permit consumption of Alcohol?<p>​All alcohol must be ordered by a physician, provided by the family and kept in a locked storage area that is only accessible by staff. <br></p>
I am concerned that I can not afford to pay LTC rates.I am concerned that I can not afford to pay LTC rates.<p>​The Ministry of Health and Long Term Care has a process in place to assist residents who may require a rate reduction for their co-payment.  A resident in a basic long stay or interim bed may apply for a rate reduction after accessing all income available to him/her.    The home will be able to provide advice on the specifics of this process.<br></p>
Can my family member use herbal medications/preparations?Can my family member use herbal medications/preparations?<p>​All herbal medication/preparations need to be vetted by a pharmacy to ensure that there are no contra-indications with any non herbal medications a resident may be taking.  Pharmacies must be able to identify the makeup of herbal medications/preparations, and ensure they are regulated.<br></p>