The Infrastructure and Operations team provides Information Technology support services to County employees, member municipalities, and many other partners. Our help desk provides the first line of support for all IT supported services including email, applications, web sites, computers, printers, network connectivity, security, and many general inquiries. Issues that cannot be resolved by the Infrastructure and Operations team are quickly escalated to our specialized application support teams: Business Planning and Systems, and Information Services and Applications.
Specialized areas of support that the Infrastructure and Operations team do take care of include: the SCAN wide area fibre optic network which connects over 100 municipal offices to the Internet and other network resources. This includes telephone connections and service related to telephone system components. The team also manages over 100 file and application servers, which support our applications as well as web site and e-mail components. Other areas of support include security, Antivirus, Server room management, Desktop Computers, Printers, Tablets and Smartphones.