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Skip Navigation LinksSimcoe County > Customer Service > Why was my Waste, Organics or Recycling not collected?

Why was my Waste, Organics or Recycling not collected?

​*Recent Serv​ice Delays:

We apologize for the recent delays and impacts to your curbside waste collection services. We know that waste collection is an essential service and that’s why we do everything we can to work with our contractor to get waste materials off the streets each week.

Our contractor, like many other providers in the waste industry, has experienced challenges finding equipment operators. COVID-19 precautions, weather impacts and increases in recycling volumes also impact service levels.

Our goal is to pick up your materials on your scheduled day each week. We have worked with our contractor to minimize impacts and assist residents in knowing what to do when misses occur.

 As always, please remember to place your materials out by 7 a.m. and leave out until 8 p.m. on your regular collection day. To speed up collection on recycling weeks, ensure all your items are recyclable and cardboard is flattened and bundled (max. 75 x 75 x 20 cm).

 If your area is missed, please take the following steps:​

 Place materials out the following day by 7 a.m. and leave out until 8 p.m. (one extra day only)

  • If collection doesn’t occur the following day, please hold your materials until Saturday, when trucks will be returning to missed areas, and place materials out by 7 a.m. and leave out until 8 p.m.

The County communicates collection impacts for your specific location and updates on returns through the Simcoe County Collects app, which is free to download on the App Store or GooglePlay. Notices are also posted on simcoe.ca. If you did not receive collection service by end of day Saturday, please contact Service Simcoe at 1-800-263-3199 or service@simcoe.ca

Click here for more tips and information on setting out waste to help increase timely and efficient collection.

Material not collected​:

(unrelated to service delays above)

If collection in your area was NOT delayed and you can see that your neighbourhood was collected, however your material was not, please know that Garbage, Organics or Recycling may be left behind for any number of reasons.  Although this is upsetting, there is usually a reason and Service Simcoe​ will help to resolve this for you. Is your material set out correctly?  Was it out on time on your collection day?  Is it overweight or perhaps it contains ineligible material or is not properly sorted?  

Please visit the Solid Waste Management page for Waste and Recycling Information and Set Out Guideline​s for more information.  If you feel that your material met these requirements and should have been collected please contact Service Simcoe.