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Skip Navigation LinksSimcoe County > Customer Service > Why was my Waste, Organics or Recycling not collected?

Why was my Waste, Organics or Recycling not collected?

​​​Our goal is to pick up your material on your scheduled day each week. We work with our contractor to minimize impacts and assist residents in knowing what to do when misses do occur.

 As always, please remember to place your materials out by 7 a.m. and leave out until 8 p.m. on your regular collection day. 

If your area (street/neighbourhood) is missed, please take the following steps:​

Leave material curbside, or set back out the following day by 7 a.m. and leave out until 8 p.m. (one extra day only) and contact Service Simcoe at 1-800-263-3199 or service@simcoe.ca as soon as you observe that you have been missed so that we may assist . 

The County communicates collection impacts for your specific location and updates on returns through the Simcoe County Collects app, which is free to download on the App Store or GooglePlay. Notices are also posted on simcoe.ca.

Click here for more tips and information on setting out waste to help increase timely and efficient collection.

Material not collected at your location only​:

(unrelated to service delays in area)

If collection in your area was not delayed and you can see that your neighbourhood was collected, however your material was not, please know that Garbage, Organics or Recycling may be left behind for any number of reasons.  Although this can be upsetting, there is often a reason for non-collection, and Service Simcoe​ staff will help to determine next steps and resolution. Before reaching out, be sure to check:  Is your material set out correctly?  Was it out on time on your collection day?  

Please visit the Solid Waste Management page for Waste and Recycling Information and Set Out Guideline​s for more information.  If you feel that your material met these requirements and should have been collected please contact Service Simcoe.