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Simcoe County > Departments > Customer Service > Advisory Notices

Advisory Notices

 

 

Georgian Residences COVID-19 Outbreak Declared Overhttps://www.simcoe.ca/CorporateCommunications/Pages/georgian-residences-covid-19-outbreak-declared-over.aspx8/4/2020 6:12:16 PMGeorgian Residences COVID-19 Outbreak Declared Over<p><strong>​August 4, 2020</strong></p><p>Following extensive rapid COVID-19 testing at Georgian Residences Retirement Home, the Simcoe Muskoka District Health Unit (SMDHU) has confirmed that there are NO other positive cases among staff or residents.</p><p>Unfortunately, we are sad to report that the County has been informed that the 90-year-old resident who tested positive for COVID-19 has passed away. We extend our condolences to the resident's family and friends. </p><p>The health and well-being of our residents and staff remain our priority. Our highly trained staff are committed to tackling this difficult situation and we appreciate the messages of support and encouragement from families during this challenging period. We know that the outbreak protocols​ were difficult for residents and families, however, these additional precautions were imperative to limit the potential spread of the coronavirus and keep residents safe. The outbreak at Georgian Residences has now been declared over and the COVID protocols have been lifted. </p><p>From the outset of the pandemic, the County followed extensive health protocols to minimize the risk to our residents and staff. To date, the County of Simcoe's four long term care and seniors services facilities, which provide care to 1,300 seniors, have limited the impact of COVID-19 in our facilities, and we will continue to rely on the most up-to-date public health guidance to safeguard our residents and staff.</p><p>We will keep residents, families and staff updated as we continue to do everything we can to keep everyone safe.</p><p>Jane Sinclair<br>General Manager, Health and Emergency Services<br><br></p><p><br></p>
Waste Collection Impacts - August 3, 2020https://www.simcoe.ca/SolidWasteManagement/Pages/Waste-Collection-Impacts---August-3,-2020.aspx8/3/2020 11:57:17 PMWaste Collection Impacts - August 3, 2020<p>August 3<span style="font-size:1em;">, 2020 - Waste collection services for garbage and organics are unable to be completed in <strong>Tiny Township </strong>today. Impacted areas include:</span></p><ul><li><span style="font-size:1em;">Lawson Rd. north to Concession Rd. 4 W between Crossland Rd. and the water.</span></li></ul><p>Crews will return to service the impacted areas, as time and resources permit, Tuesday, August 4<span style="font-size:1em;">.  We thank you for your patience and apologize for any inconvenience as a result of this delay. <span style="font-size:1em;"> </span></span></p><p><span style="font-size:1em;"><span style="font-size:1em;">We encourage residents to download the free Simcoe County Collects app available on <a href="https://play.google.com/store/apps/details?id=ca.simcoe.recollect.waste"><font color="#0066cc">Google Play</font></a> or the <a href="https://apps.apple.com/app/id1460808130"><font color="#0066cc">App Store</font></a> to receive live updates specific to your location.</span></span></p><p><span style="font-size:1em;"><span class="ms-rteThemeForeColor-5-3"><strong><a href="https://play.google.com/store/apps/details?id=ca.simcoe.recollect.waste" target="_blank" style="color:#3f4e5b;text-decoration-line:none;"><img src="/SolidWasteManagement/PublishingImages/google%20play.jpg" alt="" style="margin:5px;width:132px;height:39px;" /></a></strong></span><strong style="color:#2a9cfe;"><a href="https://itunes.apple.com/app/id1460808130" target="_blank" style="color:#000000;"><img src="/SolidWasteManagement/PublishingImages/NEW%20APP%20LOGO.jpg" alt="" style="margin:5px;width:134px;height:40px;" /></a></strong> ​</span></p><p>Service Simcoe continues to be operational for Phone or Email  service,  <a href="mailto:service@simcoe.ca"><font color="#0066cc">service@simcoe.ca</font></a> or 800-263-3199. ​</p>
Civic Holiday Waste Informationhttps://www.simcoe.ca/SolidWasteManagement/Pages/Civic-Holiday-Waste-Management-Information.aspx7/31/2020 6:37:36 PMCivic Holiday Waste Information<p style="text-decoration:underline;">​<span lang="EN-US">Waste Collections:</span></p><font color="#000000" face="Times New Roman"></font><p><span lang="EN-US">There will be <strong>no change to your regular waste collection </strong>schedule. To ensure collection, have your materials to the curb by 7:00 AM on your normal collection day. To view special curbside instructions pertaining to COVID-19, <a href="/SolidWasteManagement/Pages/Waste-Facilities-Closed-to-the-Public.aspx"><font color="#0066cc">click here</font></a>.</span></p><font color="#000000" face="Times New Roman"></font><p style="text-decoration:underline;"><span lang="EN-US">Waste Facility Hours:</span></p><font color="#000000" face="Times New Roman"></font><p><span lang="EN-US">All County Waste Facilities will be <strong>closed for the Civic Holiday, on Monday, August 3, 2020</strong>.  </span></p><font color="#000000" face="Times New Roman"></font><p><span lang="EN-US">To receive direct notifications and view your collection schedule we encourage you to download free Simcoe County Collects app:</span></p><p><span lang="EN-US"><span class="ms-rteThemeForeColor-5-3"><strong><a href="https://play.google.com/store/apps/details?id=ca.simcoe.recollect.waste" target="_blank"><img src="/SolidWasteManagement/PublishingImages/google%20play.jpg" alt="" style="margin:5px;width:132px;height:39px;" /></a></strong></span> <a href="https://itunes.apple.com/app/id1460808130" target="_blank" style="color:#000000;"><img src="/SolidWasteManagement/PublishingImages/NEW%20APP%20LOGO.jpg" alt="" style="margin:5px;width:134px;height:40px;" /></a></span></p><font color="#000000" face="Times New Roman"></font><font color="#000000" face="Times New Roman"> </font><p><span lang="EN-US">For more information please contact Customer Service at <a>service@simcoe.ca</a> or call 1-800-263-3199.</span></p>
Waste Collection Impacts - July 30, 2020https://www.simcoe.ca/SolidWasteManagement/Pages/Waste-Collection-Impacts---July-30,-2020.aspx7/30/2020 6:18:52 PMWaste Collection Impacts - July 30, 2020<p><span style="font-size:1em;">July 30, 2020 - Waste collection services for recycling and organics are unable to be completed in the Town of <strong>New Tecumseth </strong>today. Impacted areas include:</span></p><ul><li><span style="font-size:1em;">Alliston</span></li><li><span style="font-size:1em;">Tottenham</span></li></ul><p>Crews will return to service the impacted areas, as time and resources permit, Saturday, August 1<span style="font-size:1em;">.  We thank you for your patience and apologize for any inconvenience as a result of this delay. <span style="font-size:1em;"> </span></span></p><p><span style="font-size:1em;"><span style="font-size:1em;">We encourage residents to download the free Simcoe County Collects app available on <a href="https://play.google.com/store/apps/details?id=ca.simcoe.recollect.waste"><font color="#0066cc">Google Play</font></a> or the <a href="https://apps.apple.com/app/id1460808130"><font color="#0066cc">App Store</font></a> to receive live updates specific to your location.</span></span></p><p><span style="font-size:1em;"><span class="ms-rteThemeForeColor-5-3"><strong><a href="https://play.google.com/store/apps/details?id=ca.simcoe.recollect.waste" target="_blank" style="color:#3f4e5b;text-decoration-line:none;"><img src="/SolidWasteManagement/PublishingImages/google%20play.jpg" alt="" style="margin:5px;width:132px;height:39px;" /></a></strong></span><strong style="color:#2a9cfe;"><a href="https://itunes.apple.com/app/id1460808130" target="_blank" style="color:#000000;"><img src="/SolidWasteManagement/PublishingImages/NEW%20APP%20LOGO.jpg" alt="" style="margin:5px;width:134px;height:40px;" /></a></strong> ​</span></p><p><span style="font-size:1em;">For tips on dealing with extra recycling including how to bundle cardboard properly, <a href="/SolidWasteManagement/Pages/containers.aspx"><font color="#0066cc">click here​</font></a>.</span> Service Simcoe continues to be operational for Phone or Email  service,  <a href="mailto:service@simcoe.ca"><font color="#0066cc">service@simcoe.ca</font></a> or 800-263-3199. ​</p>
Waste Collection Impacts - July 29, 2020https://www.simcoe.ca/SolidWasteManagement/Pages/Waste-Collection-Impacts---July-29,-2020.aspx7/29/2020 6:55:34 PMWaste Collection Impacts - July 29, 2020<p><span style="font-size:1em;">July 29, 2020 - Waste collection services for recycling and organics are unable to be completed in Essa Township today. Impacted areas include:</span></p><ul><li><span style="font-size:1em;">Portions of Angus</span></li><li><span style="font-size:1em;">Portions of CFB Borden</span></li></ul><p>Crews will return to service the impacted areas, as time and resources permit, Thursday,<span style="font-size:1em;"> July 30</span><sup>th</sup><span style="font-size:1em;">.  We thank you for your patience and apologize for any inconvenience as a result of this delay. <span style="font-size:1em;"> </span></span></p><p><span style="font-size:1em;"><span style="font-size:1em;">We encourage residents to download the free Simcoe County Collects app available on <a href="https://play.google.com/store/apps/details?id=ca.simcoe.recollect.waste"><font color="#0066cc">Google Play</font></a> or the <a href="https://apps.apple.com/app/id1460808130"><font color="#0066cc">App Store</font></a> to receive live updates specific to your location.</span></span></p><p><span style="font-size:1em;"><span class="ms-rteThemeForeColor-5-3"><strong><a href="https://play.google.com/store/apps/details?id=ca.simcoe.recollect.waste" target="_blank" style="color:#3f4e5b;text-decoration-line:none;"><img src="/SolidWasteManagement/PublishingImages/google%20play.jpg" alt="" style="margin:5px;width:132px;height:39px;" /></a></strong></span><strong style="color:#2a9cfe;"><a href="https://itunes.apple.com/app/id1460808130" target="_blank" style="color:#000000;"><img src="/SolidWasteManagement/PublishingImages/NEW%20APP%20LOGO.jpg" alt="" style="margin:5px;width:134px;height:40px;" /></a></strong> ​</span></p><p><span style="font-size:1em;">For tips on dealing with extra recycling including how to bundle cardboard properly, <a href="/SolidWasteManagement/Pages/containers.aspx"><font color="#0066cc">click here​</font></a>.</span> Service Simcoe continues to be operational for Phone or Email  service,  <a href="mailto:service@simcoe.ca"><font color="#0066cc">service@simcoe.ca</font></a> or 800-263-3199. ​</p>
Expanded Visitation Announced by Provincehttps://www.simcoe.ca/CorporateCommunications/Pages/expanded-visitation-announced-by-province.aspx7/20/2020 4:13:58 PMExpanded Visitation Announced by Province<div>As the province moves into phase three of reopening, the County is excited to have received further details and directives from the Province and our regional Chief Medical Officer, that enable us to safely expand family visitation at our four Long-term Care Homes and Seniors Services facilities.<br></div><div><br></div><div>Back in March the provincial government announced measures to restrict visitation to Long-term Care and Seniors Services facilities to protect seniors – the population most vulnerable and susceptible to the COVID-19 virus. The County has worked closely with the provincial government and the Simcoe Muskoka District Health Unit to comply with these orders, as well as additional mandated public health protocols to protect our residents, our staff, and our local communities.<br></div><div><br></div><div>Since the onset of the COVID-19 pandemic, the County has experienced just one positive case among more than 1,300 seniors we serve. This case was successfully contained through rigorous infection control measures and the individual has fully recovered and is doing well.<br></div><div><br></div><div>Our enhanced infection control precautions have been difficult for many residents and their families and we appreciate everyone's continued patience and understanding during this pandemic. We have had to make hard decisions regarding visitation, and we know the separation from loved ones continues to take a toll on families and residents. We’ve tried our best to provide opportunities to connect virtually, keep families updated on our status through town halls and communications and, most importantly fill the social engagement void by providing more one-on-one interaction between staff and residents as much as possible.<br></div><div><br><span style="font-size:1em;">Our enhanced staff screening and Personal Protective Equipment (PPE) measures will remain in effect for the foreseeable future to continue to limit transmission and reduce the risk to residents and staff</span><span style="font-size:1em;">. In keeping with the Ministry of Long-term Care announcement, the County is gradually increasing visitation at Georgian Manor in Penetanguishene, Simcoe Manor in Beeton, Sunset Manor in Collingwood, and Trillium Manor in Orillia:</span></div><div></div><div><ul><li>Outdoor Patio Visits – Effective immediately, up to two (2) people at a time may visit one of our residents at a pre-arranged outdoor meeting. Confirmation of a negative COVID-19 test is no longer required</li><li>Indoor Visits – Starting July 22, indoor visits for up to two (2) people at a time can be arranged, providing the necessary negative COVID-19 test is obtained within 14 days of the visit</li></ul></div><div>Given the detailed requirements for indoor visits, we ask that families do not contact our staff to schedule a time until Monday of next week. We will provide additional details of this new process as soon as our team has had an opportunity to complete a comprehensive review of all requirements.<br><br></div><div>Though we are cautiously optimistic that this is a very significant step in the right direction, the County must also echo the statement by Minister of Long-term Care Merrilee Fullerton, and request that visitors to our facilities remain vigilant for the health and safety of residents and staff. Regular handwashing and sanitizing remain crucial. Please do not visit any of our facilities if you, or anyone you have been in contact with, has had or is suspected of having COVID-19. Though we are making great strides towards a new normal, the pandemic is not over, and we must continue to exercise caution, particularly when it comes to the health and wellbeing of our beloved seniors.<br></div><div><br></div><div>We are very happy to be able to deliver this positive update, and on behalf of all our staff, we thank you for doing your part during this difficult time to keep our homes safe.​​<br></div>
Collections Update - July 2https://www.simcoe.ca/CorporateCommunications/Pages/collections-update-july-2.aspx7/2/2020 1:21:42 PMCollections Update - July 2<p><strong>​​Midhurst/July 2, 2020 </strong>- Due to extremely high volumes of recycling materials, collections crews are having to offload trucks at a higher rate. Offloading the trucks takes them away from collecting for approximately 1-2 hours, in most cases making it difficult to complete collections on those days. </p><p>If your area is ever missed, we will alert you on the Simcoe County Collects App, and in most cases, crews return the following morning to service incomplete routes from the previous day. The Simcoe County Collects app is free and available through GooglePlay and the AppStore. ​​For more information on the app, visit the <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=348e3758-5c06-4462-9458-e200b2908da6">Solid Waste Management page</a> on our website.<br></p><p>In Fall 2021 the County of Simcoe is moving to an entirely new collection system that will utilize larger bins and an automated collection process. This will make a significant difference in managing spikes in volumes effectively, in addition to mitigating the current labour shortages for drivers. For up-to-date information on the new automated collection service starting November 2021, click <a href="/SolidWasteManagement/Pages/2021-swm-collection-contract-change.aspx">here</a>. Additional information will be made available through a fulsome marketing campaign in summer 2021. ​ <br></p>
Important COVID-19 NEWShttps://www.simcoe.ca/SolidWasteManagement/Pages/Waste-Facilities-Closed-to-the-Public.aspx3/17/2020 4:13:12 PMImportant COVID-19 NEWS<p>​​​​The County is taking precautions to help protect our vulnerable residents and reduce the spread of COVID-19. Important instructions and impacts related to waste management programs are listed below and will be updated regularly.</p><p>We encourage residents to download the free Simcoe County Collects app available on <a href="https://play.google.com/store/apps/details?id=ca.simcoe.recollect.waste"><font color="#0066cc">Google Play</font></a> or the <a href="https://apps.apple.com/app/id1460808130"><font color="#0066cc">App Store</font></a> to receive live updates as we monitor the COVID-19 pandemic. Service Simcoe will continue to be operational for Phone or Email service, <a href="mailto:service@simcoe.ca"><font color="#0066cc">service@simcoe.ca</font></a> or 800-263-3199. </p><p><a href="/CorporateCommunications/Pages/Coronavirus.aspx"><font color="#0066cc">Click here </font></a>for more information about COVID-19 as it pertains to other County of Simcoe Services. </p><table class="ms-rteTable-2" cellspacing="0" style="width:635px;"><tbody><tr class="ms-rteTableHeaderRow-2"><th class="ms-rteTableHeaderEvenCol-2" rowspan="1" colspan="1" style="width:117px;height:41px;"><h2 class="ms-rteElement-H2B"><span class="ms-rteThemeForeColor-1-0">Program / Facility</span></h2></th><th class="ms-rteTableHeaderOddCol-2" rowspan="1" colspan="1" style="width:408.75px;height:41px;"><h2 class="ms-rteElement-H2B"><span class="ms-rteThemeForeColor-1-0">​​Impact​</span><br></h2></th></tr><tr class="ms-rteTableOddRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:117px;"><p><strong><strong>Waste Facilities Restrictions</strong></strong></p></td><td class="ms-rteTableOddCol-2" rowspan="1" style="width:408.75px;"><p>UPDATE July 27, 2020 - All Waste Facilities have been re-opened with modified ​ hours of operation. Restrictions related to ​use of the sites, as well as COVID-19 precautionary measures remain in effect.  <a href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=a41fbfa1-82ca-4939-9932-d97b8d6ad3e9&TermSetId=fb933945-005d-43ad-bb62-b84ef1fa9284&TermId=ab133ec8-4c3e-4f4e-8bf2-818b544120a0"><font color="#0066cc">Click here for more details</font><font color="#0066cc">.</font></a></p></td></tr><tr class="ms-rteTableEvenRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:117px;"><p><strong>Call-in </strong><strong>Bulky Item Collection</strong></p></td><td class="ms-rteTableOddCol-2" rowspan="1" style="width:408.75px;"><p>Call-in Bulky Item Collection that normally runs from June through September has been cancelled for 2020.</p></td></tr><tr class="ms-rteTableOddRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:117px;"><p><strong>Spring ​Compost Sales</strong></p></td><td class="ms-rteTableOddCol-2" rowspan="1" style="width:408.75px;"><p>Spring residential & commercial compost sales have been postponed until further notice in order to reduce site traffic and ensure physical distancing.  </p></td></tr><tr class="ms-rteTableEvenRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:117px;"><p><strong>Curbside Collection Instructions</strong></p></td><td class="ms-rteTableOddCol-2" rowspan="1" style="width:408.75px;"><p>​​Curbside waste collections are continuing however collection times and operations may fluctuate based on staffing levels. The following safety measures for curbside collection have been put into effect to ensure the wellbeing of our waste collection operators and limit the spread of COVID-19:</p><ol><li>All green bin organic materials <span lang="EN-US" style="text-decoration:underline;">must be bagged</span>, sealed and placed inside green bins. <span lang="EN-US" style="text-decoration:underline;">Compostable bags are preferred</span>; however, *plastic bags are being accepted on a temporary basis to assist residents with this change </li><li>All garbage must be bagged and sealed properly</li><li>Residential units may place out 1 bag of diapers in a clear, sealed bag on their garbage day without additional bag tags </li><li>Exercise physical distancing with collection operators </li></ol><p>*Note the County's contracted organics processor is temporarily accepting plastic bags and will continue to separate and divert organic materials in support of the environment. All plastic bags (clear, grocery, garbage) will be accepted but must be sealed and placed inside green bins. </p></td></tr></tbody></table>

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