Sign In
Simcoe County > waste

Waste Collection Delays

For information on the most recent service impacts, click here.

We apologize for the continued waste collection delays and impacts. Our waste collection contractor, Waste Connections, continues to experience labour challenges ultimately impacting the number of drivers and trucks on the road each day. To help minimize delays the County has taken the following steps:

  • Prioritizing garbage and organics, which has led to delays with recycling
  • Securing the services of other waste collection companies to help fill empty routes each day
  • Returning to most delayed areas on Fridays and Saturdays each week

Although many of the new collection vehicles have one loading area, rest assured that materials are still being sorted and recycled properly once unloaded from vehicles. To learn when waste collection vehicles are returning to your home, please download the free Simcoe County Collects App from Google Play or the App Store.

Why is this happening?

​The County's waste collection contractor, Waste Connections, continues to experience challenges with staffing due to labour shortages and drivers reaching their maximum legally permitted hours to operate. Unfortunately, there is an industry wide labour shortage of truck drivers across Ontario and Canada. A study commissioned by the Canadian Trucking Alliance, revealed the trucking industry will be short as many as 48,000 drivers by 2024.

What is the County doing about it?

The County has implemented a variety of measures including:

  1. Prioritizing the collection of garbage and green bin organics in order to reduce odour and animal impacts. 
  2. The County is holding our waste collections contractor responsible for all costs incurred by the County through applying liquidated damages charges 
  3. Secured the services of other waste collection companies to help fill empty routes each day
  4. Returning to most delayed areas on Fridays and Saturdays each week

What am I expected to do with all my excess recycling?

​If missed, residents are encouraged to utilize cardboard boxes, plastic storage boxes, and see-through blue or clear plastic bags for overflow recyclables. As always, to reduce issues with odours and contamination of recyclables, cans, bottles and cartons should be rinsed. Residents are reminded that you can drop off your recyclables to your nearest waste management facility during regular operating hours for free.

Why do I still need to separate my recycling– I see it going into one compartment

​Residents may see a different collection vehicle picking up recyclables. Many of these vehicles that have been brought in are rear loading with recycling materials being bulked in one area. We assure you that the recycling material is being properly sorted and recycled once it reaches the sorting centre. Please continue to put your recycling out in two streams, paper and containers, and we use various collection vehicles to pick up your materials.

My taxes pay for a service I am not receiving – how do I get my money back?

​We certainly understand that our residents are upset when their waste materials are not collected.  This service is paid for through the County of Simcoe’s levy, the average cost per serviced unit is approximately $165 per year which covers the full net cost of waste collections, transfer, haulage and processing/disposal costs. The County is holding our waste collections contractor fully responsible for costs incurred by the County through applying liquidated damage charges through our contract and will not be paying for services that are not rendered.

Can we just go hire another company to replace the current contractor?

​Unfortunately, there is not another contractor able to supply the additional required trucks and staff. The County has already hired all available outside contractors to assist with collections. We are working on a RFP document for a new contractor to take over collections. However this will not happen quickly given the significant lead time required to order and take delivery on a fleet of over 60 collection trucks and to get the staffing and yard / service shops required to support such a fleet.

Why don't we cancel the contract if they are not doing the job?

Unfortunately, there is not another contractor able to supply the additional required trucks and staff. We are working on a RFP document for a new contractor to take over collections. However, this will not happen quickly given the significant 12- to 18-month lead time required​ to order and take delivery on a fleet of more than 60 collection trucks and to get the staffing and yard/service shops required to support a fleet.

Can we switch to caddy carts – that system works better?

​Caddy carts- or automated/ semi-automated cart collection provides a variety of pros and cons. This option will be investigated as a potential in the next collection contract.

How did the County let this happen – why did we choose a company/process that can’t do the job?

​Waste Connections is a large company with a well established reputation. They were hired through our public tendering process in which they were evaluated based on their experience, skills, staffing, price, references and capabilities. Unfortunately, circumstances sometimes change and the County is working to release a new RFP later this year to hire the next contractor(s).

How do I know if and or when they are coming and/or returning given the sporadic collections?

​We encourage you to download the free 'Simcoe County Collects' app through Google Play or the App Store or subscribe for waste collection alerts at www.simcoe.ca/wastereminder. This will allow us to notify you of what to expect in your specific area and what you should do.  Notifications are also posted on simcoe.ca and through twitter (@simcoecountycs, @simcoecounty) and facebook (@CountyofSimcoe). 

When will this end – what is the long term plan?

​The next collection contract will be released later this year to secure the new contractor(s). However, this will not happen quickly given the 12- to 18-month lead time required to order and take delivery on a fleet of over 60 new collection trucks and to get the staffing and yard / service shops required to support such a fleet.