Communication
Upon request, the County of Simcoe will provide accessible formats or communication supports for people with disabilities in a timely manner and take into account the individual's accessibility needs.
Disruptions to Service
The County of Simcoe will provide prompt notice in the event of a planned or unexpected disruption at our facilities or to our services. Notice will be posted in a conspicuous place on the premises and posted on the public website.
Use of Assistive Devices
The County of Simcoe recognizes that some customers require the use of assistive devices in order to access services. Individuals will be permitted to use their assistive devices, or those offered by the County of Simcoe to obtain, use or benefit from its services.
Service Animals
Customers with disabilities who are accompanied by a guide dog or other service animal will be permitted to enter the County of Simcoe premises and to keep the service animal with them. If the animal is legally excluded from the premises, the County of Simcoe will provide alternative measures to enable the person to obtain, use or benefit from its services.
Support Persons
Customers who rely on a support person for assistance while accessing services will be allowed to enter the County of Simcoe’s premises together; and they will not be prevented from having access to the support person while on the premises. The County will provide advance notice of any fees that may be charged for the support person.
Training
The County of Simcoe provides accessibility training to all its staff, volunteers, agents and contractors. Training includes Accessible Customer Service, the Integrated Accessibility Standards and the Human Rights Code.
The County will continue to provide training on any policy changes and will maintain records of this training.
Procurement
To ensure that the County is receiving accessible goods and services from third-party contractors, the County incorporated accessibility criteria and features into the terms and conditions that accompany any Request for Proposal (RFP), bid, or tender when the County is procuring or acquiring goods, services, or facilities.
Emergency Procedure, Plan, or Public Safety Information
Upon request, the County of Simcoe will provide emergency procedure, plan, and public safety information in an accessible format or with communication support, as soon as practicable.
Websites and Web Content
The County of Simcoe will continue to ensure that its external Internet websites and web content published on or after January 1, 2012, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0.
The County of Simcoe will ensure that it's website, Intranet and web content meets Level AA compliance with the World Wide Web Consortium Web Content Accessibility Guidelines by January 1, 2021.
Employment
The County of Simcoe is committed to equal consideration of candidates during the recruitment, assessment, and selection process. Job applicants and employees will be notified of the availability of accommodations for persons with disabilities.
In cases where accommodations are required, the County of Simcoe will consult with the individual and provide or arrange for suitable accommodations, in a manner that takes into account the individual’s disability needs.
The County of Simcoe is also committed to ensuring the safety of its employees. Individualized workplace emergency response information will be provided when required. This information will be provided as soon as practicable after the County becomes aware of the need for accommodation.
