HIFIS (Homeless Individuals and Families Information System) is a voluntary information system provided by the Government of Canada’s Employment and Social Development Canada department, and is a community-level data collection and case management information system.
Anonymous data from HIFIS is used nationally for the National Shelter Study and the Shelter Capacity Report. It is also used locally to gain a better understanding of the issues of homelessness in Simcoe County, and to better plan for services and initiatives. At the service provider level, data from HIFIS is used for case management, helping front-line staff provide coordinated services and reduce duplication for HIFIS clients.
In Simcoe County, HIFIS project development and operations are led in partnership by the Children and Community Services and Information Technology departments, with input from service provider representatives known as Super Users.
The focus for HIFIS in 2020 continued to be project development and refining HIFIS operations. Project development focussed on the development of reports from HIFIS, and HIFIS operations focused on training with front-end users (i.e., service provider staff), data quality, and policy and procedures.
- 12,138 client files (2638 new files in 2020)
- 251 active HIFIS users (94 new users joined in 2020)
- 31 agencies (5 new joined in 2020)
- 29 virtual training sessions since June 2020
- 1965 HIFIS Help Desk requests/support
- 35 HIFIS reports available to HIFIS users (28 new reports released in 2020)
In 2019, the County of Simcoe launched HIFIS with its funded service providers in the homelessness sector, specifically with the following programs: Housing Support, Housing First, Emergency Shelter, Motel Voucher, and Transitional Housing.
The following milestones were achieved in 2019:
- 9500+ client files
- 201 active HIFIS users
- 26 agencies
- 11 in-person training sessions
More information about HIFIS can be found at:
For further information please contact the County of Simcoe HIFIS team by email at HIFIS@simcoe.ca.