Comment on Paramedic Services
The County of Simcoe Paramedic Services Professional Practice Unit reviews and investigates all incidents where the care or service provided by Paramedics is questioned. Through a thorough investigative process, the Professional Practice Unit is responsible for recommending changes to procedures that will:
- improve staff education and public awareness
- enhance standards of care
- improve customer service
Whether it’s positive comments or concerns about areas you feel require improvement, we want your feedback on how we are doing to ensure we are providing the best service possible to the residents and visitors of the County of Simcoe.
HOW TO REACH US
If you wish to contact the Professional Practice Unit to discuss any emergency call or service related issue, please contact us at:
1110 Highway 26
Midhurst, ON L9X 1N6
Attention: Professional Practice Unit
Phone
Paramedic Services General Inquries
705-726-9300, extension 1091
Toll Free: (County of Simcoe Customer Service)
1-800-263-3199 Hearing and Voice Carry Over (HCO & VCO)
Bell Relay Service: 1-800-855-0511
If you require assistance or information outside normal business hours, please contact us via email or by telephone and leave your name, contact information and a brief description of the item you wish to discuss. A member of the Professional Practice Unit will contact you within two business days to obtain more information, answer any questions and if necessary begin the investigation process.
All investigations conducted by the County of Simcoe Paramedic Services are performed with great attention to:
- Professionalism
- Transparency
- Thoroughness
- Accountability
- Fairness
Missing Items
Please note that due to deep clean procedures between ambulance transfers, all recovered items are typically returned to patients at the hospital or to their home if address was made available. Should you wish to inquire about a missing item, please provide the following information:
Recommendation for Commendation
Should you wish to submit a message of appreciation for the paramedics or staff who attended to you or a family member, please provide the following information.