Frequently Asked Questions - General
Please take the time to browse through our Frequently Asked Questions and Answers. If your question or concern is not answered here please contact the Customer Service Department.
Questions
1. What day is my Waste and Recycling collection day?
Collection Days changed at the beginning of APRIL 1st 2013. To find out your collection day please insert your address in the Solid Waste Collection Map or contact Customer Service 705 735 6901 or 800 263 3199 or email info@simcoe.ca. You may also wish to use the new Collection Calendar Tool.
2. I would like waste collection reminders sent directly to my email or phone.
You may register through our Waste Collection Tool for email alerts, collection reminders to your telephone or calendar, or receive a phone message. Or follow us on Twitter @simcoecountyCS.
3. How do I obtain a Curbside Collection Calendar?
New calendars have been mailed out for April 1st 2013. You may access a copy of the Curbside Collection Calendar online or contact Customer Service to have one mailed to you.
4. How do I dispose of Leaf and Yard waste?
The County of Simcoe now offers nine curbside collections a year, four in the Spring and five in the Fall. Please check the curbside collection calendar on page 13 to find out if you are scheduled for collection on week 1 or week 2. Material should be placed on on the Monday morning by 7am on your collection week and will be picked up at some point during the week. For further information please contact Customer Service or check the Special Collections page of our website. You may also take this material to any Waste Management Facility.
5. Where can I get recycling bins or green organics bins?
Blue and grey bins are $5 each and are available for purchase at all County Landfill Sites and Transfer Stations. Green Organics bins are also available at the Landfill Sites at the cost of $15 each. There is usually ample inventory at all locations but please call Customer Service to avoid disappointment. Some Municipal Offices also have bins available for their residents. You can find out more about these programs or locations by contacting Customer Service to find out what is available in your area.
6. Where are the Landfill Sites?
There are currently eight sites which residents of Simcoe County can access to dispose of materials. Please visit the the County of Simcoe's Solid Waste Management page for a list of Landfill Sites and Transfer Stations to find the one most convenient to your location, including their hours of operation. These are also listed on page 3 of the County of Simcoe's 2013 Curbside Collection Calendar.
7. Where can I buy Garbage Tags?
Garbage tags can be used to place out extra bags of garbage for Curbside Collection in all Municipalities. Please visit Environmental Services' Garbage Tags Outlets for a list of vendors in your area. Please note that the deadline for the bag tag exchange program is April 1st 2013.
8. Why was my Garbage missed?
Garbage can be left behind for a number of reasons. Although this is upsetting there is usually a reason and Customer Service will help to resolve this for you. Is your garbage set out correctly? Was it out by 7am on your collection day? Is it overweight or oversized? Please go to the Solid Waste Management page for Garbage Policy and Set Out Procedure for more information. If you feel your garbage met these requirements and should have been collected please contact Customer Service.
9. Why was my recycling missed?
Recycling can be left behind for a number of reasons. The most common reasons is that the bins contain ineligible material or have not been sorted correctly. Please go to the Solid Waste Management Page Paper Fibres Recycling Information Page or the Containers Recycling Information Page for further information. If your recycling met these requirements and you feel your recycling should have been collected please contact Customer Service.
10. What do I do with Hazardous Waste?
The County of Simcoe has extensive programs in place to help residents dispose of their Hazardous Waste responsibly. Please visit Solid Waste Management's HHW Information Page for further information or alternatively you may visit the Stewardship Ontario Website at http://www.makethedrop.ca/
11. What are Garbage collection Weather Cancellation Procedures?
In the event of adverse weather conditions, it may be necessary to cancel Curbside Collections. Should this occur the Collection Contractor will automatically collect double limits on the regular collection day. The County of Simcoe will post Collection Cancellations on the Website and will also attempt to have announcements made on local radio stations. For further information please contact Customer Service or follow us on Twitter @simcoecountycs.
12. Why are my Waste or Recycling materials being thrown in the same part of the Collection Truck?
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All Trucks collecting on Regular County of Simcoe Routes are Split Trucks. They are either back loading trucks, split down the middle or side loading trucks with two separate chutes one in front of the other. Whilst it may look like the collection crews are tossing your materials in to the same place in the truck they are in fact being loaded separately. |
13. How do I contact my Municipal Office? Or I have a questions about my property taxes.
Please visit our Municipal Partners Page for contact information. Local Municipalities have information on your property taxes. If you are not sure which Municipality you are in please contact Customer Service.
14. How can I find out about Road Closures in the County of Simcoe?
Roads are closed for a variety of reasons including inclement weather, accidents and road repairs and improvements. Further information is available through our Transportation pages or follow us on Twitter @countysimcoeCS or contact Customer Service directly.
15. What activities are allowed in the County Forests?
Various activities are allowed in some of the County Forests. Some activities require permits. For further information please visit the County of Simcoe Forest Recreation Policy or contact Customer Service.
16. Where do I find information on Crown Land or Conservation Land?
Access and use of Crown and Conservation Land is not governed by the County of Simcoe and users should contact the appropriate authorities prior to entering these areas. For Crown lands visit www.mnr.gov.on.ca or call1 800 667 1940 and for Conservation Authorities visit www.conservation-ontario.on.ca
17. Who should I ask if I have a question about Tenders?
The County of Simcoe's Procurement, Fleet and Property Department manage all Tender Opportunities.