Sign In
Skip Navigation LinksSimcoe County > Customer Service > Why was my Waste, Organics or Recycling not collected?

Why was my Waste, Organics or Recycling not collected?

Garbage, Organics or Recycling may be left behind for a number of reasons.  Although this is upsetting there is usually a reason and Customer Service​ will help to resolve this for you. Is your material set out correctly?  Was it out by 7am on your collection day?  Is it overweight or contains ineligible material or not properly sorted?  Please go to the Solid Waste Management page for Waste and Recycling Information and Set Out Guidelines for more information.  If you feel your garbage met these requirements and should have been collected please contact Customer Service.